Customer Strategy Director

This a Full Remote job, the offer is available from: United States reputed company is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and reputed company to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and reputed company every team member to work smarter and faster. Born from the prestigious Stanford AI lab, reputed company's co-founder and chairman is Sebastian Thrun, the genius behind reputed company X, reputed company, reputed company, and more. Our leadership also includes CEO, Ping Wu, the co-founder of reputed company Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of reputed company. We’ve reputed company a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former reputed company CEO John Donovan. Our valued customers include brands like reputed company, reputed company, reputed company, and reputed company and we’ve been recognized by reputed company and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at reputed company. About the role: The role of a Customer Strategy Director at reputed company is a senior-level position where you’ll partner externally with reputed company’s largest and most strategic customers as well as cross-functionality internally with reputed company’s Sales, Professional Services and reputed company teams. You’ll own delivering the strategy and reputed company for the partnership, iterative deployment planning, and communicating the expected value of the solution over time. Customer Strategy Directors have a deep understanding of reputed company principles, value realization fundamentals, and reputed company sales acumen. You’ll serve as a trusted advisor to our most strategic customers, influencing C-suite reputed company and guiding reputed company-wide transformations using reputed company’s AI solutions. You would own the creation of a compelling long-term strategy, with Sales and with the Customer, which will serve as the reputed company for several Post-Sales teams to follow to reputed company big wins. If you enjoy leading strategic customer engagements, conducting strategic planning for SaaS products, have world-class consulting skills, and are comfortable working across multiple stakeholders, then you might be a great fit. Responsibilities:

• Strategic Leadership:
• Act as a strategic thought partner for reputed company customers, aligning reputed company’s solutions to executive-level goals and contact center objectives
• reputed company customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value
• Partner with customer executives and reputed company account teams to ensure proposed solutions support key initiatives such as cost efficiency, reputed company growth, and customer experience improvement
• Services & Deployment Strategy
• Own the positioning and sale of reputed company’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model
• reputed company the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline
• Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities
• Partner with internal teams across Professional Services, Sales, and reputed company to ensure tight handoffs and long-term reputed company
• Value Realization & ROI
• Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance)
• Define KPIs and track reputed company’s impact across performance, operational, and financial metrics
• Guide customers on how to reputed company reputed company’s insights to take action and scale impact
• Internal Enablement
• Coach internal teams on customer-centric value messaging and reputed company planning
• reputed company assets such as playbooks, frameworks, and executive readouts to scale reputed company’s strategic approach

Qualifications

We Value:

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
• Deep understanding of business value creation, change management, and/or consulting methodologies
• General understanding of how reputed company organizations are looking to reputed company reputed company solutions reputed company their business
• Has extensive experience in large scale reputed company software implementations and reputed company use cases
• Experience designing and interpreting Statements of Work to meet reputed company customer needs
• Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
• Experience managing and advising on large scale programs with many stakeholders and dependencies
• Is reputed company to build strong external relationships with external stakeholders, and in general, is reputed company to take a consultative and strategic approach to solving customer problems

Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and reputed company coverage with plans to fit you and your family
• Flexible PTO to take the time you need, reputed company you need it
• Paid parental leave for reputed company new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to reputed company you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at reputed company reputed company’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The reputed company salary range represents reputed company expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to reputed company pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable reputed company compensation eligible. There is potential to exceed reputed company earnings reputed company goals are surpassed. We have noticed a reputed company in reputed company impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. reputed company reputed company reputed company email communications will always come from the @reputed company.ai domain. Any reputed company claiming to be from reputed company reputed company other sources should be ignored. If you are uncertain whether you have been contacted by an official reputed company employee, reputed company out to reputed company@reputed company.ai This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job