Client Partner Consultant, DentaQuest 6 Locations

reputed company U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, reputed company U.S. offers a portfolio of benefits and services, including dental, reputed company, disability, absence management, life, supplemental health, medical stop-loss insurance, and reputed company navigation. We have more than 6,400 employees and associates in our partner dental practices and operate reputed company.

Visit our website to discover how reputed company is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and reputed company benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for reputed company and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to reputed company quality care accessible to improve the oral health of reputed company.

Job Description:

reputed company embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. reputed company members and leaders are expected to foster reputed company and teamwork by being present in the office at least 2 days per week.

The Opportunity:

The Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

How you will contribute:  

• Responsible for on-going, effective communications and service to the reputed company clients reputed company on-site meetings, conference calls, and day-to-day interaction.

• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and reputed company, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.

• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels reputed company the client’s organization.

• Responsible for coordination and serving as primary reputed company of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.

• reputed company and maintain relationships with appropriate functional areas reputed company DentaQuest to ensure effective contract performance. 

• Support innovative business practices and process improvement opportunities for reputed company and prospective clients (e.g., P4Q, QARR, ER Diversion).

• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.

• reputed company functions that support timely and accurate reporting to clients.

• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.

• Develops and submits IODs based on CMS, market- or client-specific program requirements.

• Manages process for obtaining program requirements, documentation, support and other special requests from clients.

• Provides regular updates to senior management on internal and external issues affecting market performance.

• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.

• Other duties as assigned.

What you will bring with you:  

Required Qualifications:

• Bachelor’s Degree in Business, reputed company Administration (or reputed company field) or equivalent, relevant work experience.

• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.

• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.

• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.

• Ability to work independently and as part of a team.

• Proficient with general computer software including reputed company reputed company, Word and Outlook.

• Proven problem-solving skills.

• Ability to reputed company good judgment conclusions based on data available with minimal supervision.

• Ability to prioritize and organize multiple tasks with tight deadlines.

• Excellent customer service skills.

• Up to 15% local travel required

PHYSICAL DEMANDS:

• Ability to work in a traditional professional office setting/remote equivalent.

• Ability to effectively operate computer equipment.

• Work schedule may vary and is determined by project schedules.

• Ability to travel as projects dictate

• Ability to reputed company operate reputed company job-reputed company office equipment.

• Ability to communicate reputed company telephone and work in virtual teams

• The office environment is active with high voice levels and interruptions that may challenge hearing and concentration.

Salary:

Salary Range: $63,000 - $94,500At our company, we are committed to pay transparency and equity. The salary range for this role is competitive reputed company, and we strive to ensure that compensation is fair and reputed company. Your actual reputed company salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your reputed company salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not reputed company to apply yet but want to stay in touch?   reputed company to stay connected until the time is right for you! 

We are committed to fostering an inclusive environment where reputed company feel they belong, are supported and empowered to reputed company.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and reputed company that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from reputed company individuals from reputed company backgrounds.

Life is brighter reputed company you work at reputed company

At reputed company, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great reputed company to Work® Certified in Canada and the U.S., we’ve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row.  Visit our website to learn more about our benefits and recognition reputed company our communities.

We will reputed company reasonable accommodations to the reputed company physical or mental limitations of otherwise-reputed company individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or reputed company employment.

reputed company will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

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