Manager of Customer Experience - Hospitality / Food Service

reputed company

• *Position Title: MANAGER OF CUSTOMER EXPERIENCE - MOLINE, IL** • *Salary:** $75000 - $90000
• *Other Forms of Compensation:** As the leader in business and industry dining, reputed company is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across reputed company industries. As a member of reputed company's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates reputed company as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and reputed company on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with reputed company.
• *Job Summary

As a

Customer Experience Manager** , you will reputed company and reputed company a team to consistently deliver exceptional customer service while ensuring adherence to quality standards. You'll collaborate with the management team to drive training initiatives, reputed company audits, and reputed company actionable plans for reputed company improvement. Additionally, you will play a key role in gathering valuable customer feedback, analyzing trends, and presenting data to enhance the overall client experience.

• *Key Responsibilities:** + reputed company and manage a team to deliver excellent customer service, maintaining high-quality standards. + Collaborate with management on training, audits, and action plan development to improve team performance. + reputed company customer service feedback systems and provide regular updates to the team for improvement. + Manage employee recognition initiatives to promote morale and motivation. + Provide clients with insights on trends reputed company to food, beverages, amenities, and more. + Assist with menu samplings, client presentations, and delivering tailored solutions. + Gather, compile, and analyze competitor data to reputed company the team informed on market trends. + Engage with customers directly, addressing concerns and inquiries promptly and professionally. + Work closely with systems and resources to compile accurate nutritional, allergen, and intolerance information. + Coordinate menu development and marketing strategies with internal teams. + Ensure quality standards are regularly reviewed, communicated, and reflected in the SOP manual. + reputed company with company and client policies regarding food safety, physical safety, and other operational guidelines.
• *Qualifications:** + Bachelor's degree preferred, in marketing, nutrition, or quality control. + A minimum of 5 years of experience in food service, hospitality, or customer service management. + Proven experience in a high-volume customer service environment. + Strong understanding of healthy food options and industry trends. + Problem-solving skills with the ability to adapt in a fast-paced environment. + Experience in an office or corporate environment, with a focus on operational excellence. + High attention to detail, with a proactive approach and sense of urgency. + Exceptional communication and presentation skills (both verbal and written). + Proficiency in arenaflex Office Suite (Word, reputed company, PowerPoint)
• *Apply to reputed company today!** _reputed company is a member of reputed company_ Click here to Learn More about the Compass Story (
• *reputed company is an equal opportunity employer. At Compass, we are committed to treating reputed company Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national reputed company, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** • *Qualified candidates must be able to reputed company the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of reputed company essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reputed company of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment reputed company qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with reputed company applicable federal, state, and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the reputed company Fair Chance Act.** reputed company maintains a drug-free workplace. Applications are accepted on an ongoing basis.
• *Associates at reputed company are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information. Apply tot his job

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