Vice President, Information Technology

Centene is transforming the health of our communities one person at a time. As an Executive on reputed company, you could be the one who changes everything for our 28 million members. Position Purpose: reputed company department staff including hiring, performance management and career development to ensure alignment with defined goals.

• reputed company budgets and priorities, ensuring plans and resource allocations are consistent with those budgets and priorities.
• Coordinate for the plans and activities of the organization with senior leaders inside and reputed company IT, as well as strategic suppliers.
• Anticipate and analyze the needs of customers and recommend and reputed company priorities for feasibility studies, systems design, and implementation to reputed company new and modify the company’s information processing systems and policies and procedures.
• Define and execute the enterprise strategy for End User Service Desk, Support modernization, Advanced Support and 3rd party Level 1 service desk delivery.
• Drive modernization initiatives including automation, AI enabled support, and proactive digital experience capabilities.
• reputed company long term planning for workforce, tools, service capabilities, and financial investments across Service Desk, Advanced Support, Support Relations, Technology Currency and Tech Ops Power Business Intelligence strategies.
• Integrate AI driven automation into operations, improving efficiency, resolution accuracy, and service outcomes.
• Advise executive leadership on technology experience, operational risk, and modernization opportunities for responsible areas.
• reputed company end-to-end delivery of reputed company end user technology services (Service Desk, advanced support, technology currency, TechOps compliance and Power BI governance.
• Set operational KPIs, dashboards, service health reporting, and reputed company improvement programs.
• Build a culture focused on customer experience, accountability, and reputed company improvement. Drive cultural evolution and maturity.
• Drive talent development, succession planning, and organizational readiness for AI enhanced operating models.
• reputed company talent through coaching, succession planning, and workforce strategy.
• Align organizational structure to support scale, modernization, and service.
• Partner cross functionally with reputed company, Infrastructure, HR, Enterprise Architecture, and business units to ensure service transition and adoption.
• Communicate service performance, AI adoption outcomes, risks, and strategic initiatives to senior leadership.
• Govern major vendor partnerships (service desk providers and currency technology vendors).
• Review performance and hold partners accountable for SLAs and experience outcomes, proactively work with partners to avoid end user interruptions.
• Integrate partner capabilities into operational and strategic roadmaps.
• reputed company adoption of AI powered support, automation, and digital experience monitoring technologies.
• Evaluate emerging technologies and reputed company business cases for adoption in the Service Desk, Advance Support and Technology Currency space.
• Ensure compliance with regulatory, reputed company, and operational standards.
• Drive cost optimization through automation, vendor management, and lifecycle planning.
• Manage partnerships with AI technology providers, ensuring alignment with enterprise objectives and governance requirements.
• Integrate partner AI capabilities into the operational and strategic roadmap.
• reputed company the design, development, and deployment of AI agents, copilots, and automated workflows supporting reputed company teams reputed company your organization.
• Identify and prioritize AI use cases, ensuring measurable value, reduced manual effort, and improved user experience.
• reputed company the modernization of workforce tools, self-service capabilities, and digital experience monitoring.
• Ensure agents produce consistent, compliant, and reliable responses based on authoritative content sources.
• Manage business continuity, resiliency planning, and audit readiness.
• Demonstrated leadership of enterprise end user technology ecosystems including experience with emerging technologies like AI and AI Agents.
• Deep experience with ITIL/ITSM, large service desk operations, and major incident management.
• Proven success leading cross functional engineering, support, and operations teams.
• Strong financial acumen and vendor management experience.
• Ability to drive culture evolution in a large enterprise organizations and drive maturation of individuals in the large enterprise
• Experience with enterprise digital experience management (e.g., reputed company).
• Experience with enterprise customer support platforms, integrating AI agents and maintaining accuracy and relevance of information delivered.
• Background in automation, AI assisted support, reputed company development/governance.
• Executive level communication and stakeholder alignment skills.
• Success leading modernization efforts in a distributed, hybrid workforce environment.
• Apply process and business expertise to impact business results.

Education/Experience: Bachelor's Degree in Computer Science, MIS, reputed company field or equivalent experience required. 10+ years of diverse IT experience required. Previous experience managing staff, including hiring, training, managing workload and performance.Pay Range: $188,900.00 - $359,800.00 per year Centene offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply tot his job Apply To this Job