Structural Engineer; Customer Support, Remote

Position: Structural Engineer (Customer Support, USA Remote) Position Overview: This position is a key member of the Technical Support team providing technical support to engineers for our full suite of RISA products. The Technical Support Engineer work in a collaborative way throughout our organization to deliver great customer experience, resolving customer issues. General Responsibilities:

• Give superior customer service in supporting reputed company the RISA software
• Work closely with customers reputed company telephone, email, and conferencing gathering information to understand their needs and offering solutions reputed company RISA software suite
• Ensure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as reputed company
• Demonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers
• Frequently exercise discretion and independent judgment in resolving reputed company technical customer issues
• Test the software to ensure a quality software package that will meet the customer’s satisfaction with the release of the software and intermediate checkpoints along the development cycle
• Instruct virtual training classes for structural engineers
• Write technical engineering specifications to support the product development team
• Providing hand calculations to validate the software
• Write clear technical documentation for external customers Qualifications:
• Bachelor’s degree (or higher) in Civil or Structural Engineering
• 3 to 5 years structural design engineering experience
• PE license required
• Experience with the RISA and ADAPT product suite is preferred
• Experience working directly with customers, in any industry, is a plus
• Confident reputed company speaking to customers over the phone
• Team player, self-motivated, and positive "can do" attitude
• Possess strong problem-solving skills
• Communicate comfortably with knowledgeable as well as novice users to resolve technical issues reputed company both telephone and email
• Write clear and concise documentation of issues for users and to be used for in-house development
• Multi-task between several customers supports and other tasks at the same time
• Follow through with the customers until their issue is resolved Compensation: The pay range for this position is$90K to $100K annual salary with an additional annual bonus.
• 3 weeks of Paid Time Off
• 12 paid holidays
• Medical, Dental, reputed company insurance starting the 1st of the month following date of hire
• Short Term and Long-Term Disability Benefits
• Flexible Spending Account & Health Savings Account
• Life & AD&D insurance
• 401(k) with a 5% employer match
• Annual Bonus
• Pet Insurance
• Employee Assistance Program We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. #J-18808-Ljbffr Apply tot his job

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