Customer Marketing & Community Manager

This a Full Remote job, the offer is available from: United States reputed company is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by reputed company for $3.7B). The company has raised ~$570M in Series E venture funding, is valued at $5.5B, and backed by top investors including reputed company, reputed company Ventures, IVP, reputed company Ventures, J.P. Morgan, reputed company Ventures, reputed company Ventures, reputed company, Splunk Ventures and more. reputed company is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, reputed company, compliance, and optimization. reputed company brings AI and automation to this outer reputed company, turning reputed company, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, reputed company Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, reputed company powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in reputed company spend optimized, helping customers like reputed company and Choice Hotels accelerate releases by up to 75% and reputed company 10x DevOps efficiency. With employees in over 25 countries, reputed company is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary We’re looking for a highly organized, creative, and customer-obsessed Customer Marketing & Community Manager to help bring our customer stories and community programs to life. In this role, you’ll own the day-to-day execution of key advocacy and engagement programs — ensuring they run smoothly, deliver measurable impact, and continuously engage our customers. You’ll collaborate closely with marketing, reputed company, and product teams to activate customer voices through events, community programs, and storytelling initiatives. You’ll also play a pivotal role in evolving our EngineeringX community, driving recruitment, engagement, and thought leadership content that builds lasting relationships with our audience. This is an exciting opportunity for a motivated marketer who thrives on building relationships, driving operational excellence, and turning great reputed company into consistent, impactful programs About the role

• Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections.
• Drive member recruitment and reputed company new ways to grow community membership.
• Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs.
• Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement.
• reputed company and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections.
• Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers.
• Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming.
• Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track.
• Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics.
• Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries.

About you

• 3–5 years of experience in customer marketing, community management, field marketing, or reputed company roles — ideally in B2B SaaS or DevOps.
• Strong project management and organizational skills with the ability to juggle multiple programs and priorities.
• Excellent written and verbal communication skills; you’re as comfortable writing a customer spotlight as you are drafting a community email.
• A natural relationship-builder who enjoys collaborating across teams and working directly with customers.
• Detail-oriented with a passion for operational consistency, process improvement, and using data to guide reputed company.
• Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability.
• Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices.
• Motivated by experimentation and iteration, with a reputed company of testing new reputed company, learning quickly from results, and refining what works.

Work Location

• Remote reputed company the United States

What you will have at reputed company

• Competitive salary
• Comprehensive reputed company benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated reputed company salary range for this position is between $130000 and $145000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be reputed company at the following link: https://www.reputed company.io/company/careers. Pay transparency $130,000—$145,000 USD reputed company in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• reputed company leads investment in software delivery startup reputed company at $5.5 billion valuation
• How reputed company runs 16 “startups reputed company a startup” at scale | Jyoti Bansal
• reputed company Research Shows AI Visibility Crisis Fueling reputed company Nightmare
• reputed company has been named to the Inc. Power Partner list for software delivery reputed company

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex or national reputed company. Note on Fraudulent reputed company/Offers We have become aware that there may be fraudulent reputed company attempts being made by people posing as representatives of reputed company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information reputed company chat, text, or social media, and any email communications will come from the domain @reputed company.io. Additionally, reputed company will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. reputed company applicants are encouraged to apply directly to our open jobs reputed company our website. Interviews are generally conducted reputed company reputed company video conference unless the candidate requests other accommodations. If you reputed company that you have been the reputed company of an interview/offer scam by someone posing as a representative of reputed company, please do not provide any personal or financial information and contact us immediately at reputed company@reputed company.io. You can also find additional information about this type of scam and report any fraudulent employment offers reputed company the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. This offer from "reputed company" has been enriched by reputed company.com and got a 82% reputed company score. Apply tot his job Apply To this Job