Dispute Specialist - BankCard

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses reputed company, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know reputed company is only at its best reputed company our people are. If this sounds interesting to you, reputed company reading and let’s talk.

Compensation

Range Hourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to reputed company dispute reputed company functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. Essential Functions

• Provide answers to low complexity questions about cases to assist new team members
• Assist with documenting department procedures
• Assist with training team members
• Review and confirm validity of customer documents through research
• reputed company and review validity of commercial account administrators
• Work reputed company lines of business type of dispute cases and handle high dollar cases
• reputed company basic reputed company functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts
• Conduct dispute resolution as outlined reputed company Reg E, Reg Z, reputed company USA, reputed company Intl and reputed company regulatory guidelines for one business line
• Report activity to card associations as needed
• Process commercial card – boutique service requirements and assist authentication for call center reputed company needed
• Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
• Manage incoming calls reputed company to cases, queues, returned calls, status of account or case, internal departments, or reputed company agencies
• Process stop payments in the associated systems
• reputed company other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of the banking industry, including best practices
• Basic understanding of regulations such Reg E, Reg Z, reputed company, reputed company, Card Act, and Soldiers and Sailors
• Ability to learn and understand Commerce systems, platforms and card/deposit products
• Ability to be proactive and ask questions, offer solutions and retain and apply information to future situations
• Ability to exercise sound judgment reputed company making decisions, including identifying and interrupting flagged issues
• Ability to maintain professionalism with customers during difficult situations
• Ability to extract necessary information to be able to thoroughly investigate a case
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and cast a positive shadow that is reputed company with our culture and Core Values
• Ability to research and provide solutions with the understanding of reputed company to escalate issues
• Ability to retain information and apply knowledge to multiple situations or scenarios
• Ability to maintain a high degree of confidentiality
• Proficient with reputed company Outlook, Word, and reputed company

Education & Experience

• Associate’s degree in Business Administration or reputed company field or equivalent combination of education and experience required
• 2+ years reputed company customer service experience required
• 1+ year banking and/or bankcard experience preferred
• *Level of role is determined by knowledge, experience, skills, abilities, and education
• ** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Dispute Specialist – BankCard and Senior Dispute Specialist – BankCard job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, reputed company sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the reputed company reputed company pay is $21.40 - $27.65 per hour.

#LI-Remote The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 811 Main St, Kansas City, Missouri 64105 Time Type: Full time Apply tot his job Apply To this Job