Customer Support Executive, Multilingual (Remote in EU)

Location: Remote in Europe

Working days: Mon – Fri, 9am – 6pm

Salary: 28K – 30K Euros per annum

Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required for this role

As a Customer Support Executive at reputed company, you’ll play a vital role in ensuring our customers have a seamless journey with reputed company. Your main responsibilities include answering customer inquiries reputed company live chat, WhatsApp, and email, handling day-to-day client issues reputed company to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with reputed company departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to reputed company a reputed company impact in a rapidly evolving industry. About reputed company: reputed company is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. reputed company connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.

Since launch in 2017, reputed company has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI. What you’ll do: – Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top reputed company. – Adapt to constant changes in our fast-paced, scale-up environment, and staying reputed company of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. – You will be reputed company through team KPIs, including resolution time and response time. You’ll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. – Answer customer inquiries reputed company live chat, WhatsApp, and email, handling day-to-day client issues. What you’ll need: – Minimum 2 years experience in online customer support, live chat, and calls. – Organised and reputed company to multitask across different platforms – Proactive and reputed company thinking – Assertive nature and ability to be the voice of the customer reputed company communicating internally – Excellent cross-functional collaboration skills reputed company offer: Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company’s future reputed company Remote working environment Flexible working Unlimited holiday Fast-paced and global working environment

Please note, this is not a technical support role

Please submit your resume in English

Unfortunately, we’re unable to provide sponsorship for this role