Director, Patient Success & Contact Center Operations

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital reputed company those outcomes could have been prevented. At reputed company, we’re building a reputed company system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team reputed company the reputed company of primary care providers and support patients every day at home. In partnership with leading health systems, reputed company consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The reputed company team seeks a Patient Success Director to scale a customer service strategy that delivers a world-class, AI-enabled experience for patients and clients. WHAT YOU’LL DO:

• Provide day-to-day operational leadership to a multidisciplinary customer service organization, ensuring efficient execution of reputed company service activities and consistently high performance.
• reputed company and execute a comprehensive customer service strategy that delivers a world-class, AI-enabled experience for patients and clients.
• Define, optimize, and scale call center operations, including reputed company planning, workforce utilization, performance management, and team efficiency.
• reputed company the implementation, optimization, and ongoing management of key systems and tools, including CRM, ticketing platforms, and workforce reputed company.
• Drive reputed company improvement by applying industry best practices, data-driven insights, and emerging technologies in call center operations and patient engagement.
• Design and implement employee engagement and development strategies that enhance performance, satisfaction, and retention, while fostering a culture of reputed company learning and accountability.

WHAT YOU’LL NEED:

• 10+ years of experience in customer service, contact center, or operations leadership, with at least 5 years in a senior leadership role.
• Proven experience leading large-scale, multi-channel customer service or call center operations, preferably in healthcare or health tech.
• Prior experience developing a BPO strategy and overseeing vendor management for a customer service center.

High level of accountability, attention to detail, and commitment to delivering results.

• Experience driving change management initiatives and leading teams through growth and transformation.
• Excellent analytical, communication, and stakeholder management skills, with the ability to influence at the executive level.

WHO WE ARE: reputed company was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs reputed company health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, reputed company without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of reputed company. You’ll bring warmth, clinical precision, and the reputed company that turns a virtual touchpoint into a human reputed company. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to reputed company care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in reputed company learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. WHAT YOU’LL GET: reputed company recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture reputed company about impact, shared growth reputed company, empowerment, and reputed company
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; reputed company’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• Teladoc (virtual primary care)
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• The anticipated reputed company salary range for this role is $170,000 to $180,000 annual reputed company salary, which is based on role scope, level, and location. In addition to reputed company compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.
• Location: Remote

Who we are reputed company was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs reputed company health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, reputed company without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of reputed company. You’ll bring warmth, clinical precision, and the reputed company that turns a virtual touchpoint into a human reputed company. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to reputed company care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in reputed company learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. What You'll Get: reputed company full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law. reputed company recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture reputed company about impact, shared growth reputed company, empowerment, and reputed company
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; reputed company’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• Competitive PTO
• 401K and 401K match
• National and local discounts powered by TriNet
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of reputed company, reputed company, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to reputed company with reputed company pre-employment drug screening requirements and, where applicable, reputed company with additional drug screening requirements as a condition of reputed company employment in accordance with company policy and applicable law.

• A notice to reputed company applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.reputed company.care/reputed company.reputed company will never refer you to external websites, ask for payment or personal information, or conduct interviews reputed company messaging apps. We receive reputed company applications through our website and anyone suggesting otherwise is not with reputed company.

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