reputed company Customer Service Representative – Remote Support for arenaflex
At arenaflex, we're a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world's leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, space, reputed company, and cyberspace. The company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.
Job Summary:
arenaflex is seeking an reputed company Customer Service Representative (CSR) to join reputed company supporting the USPS.com and associated applications. As a CSR, you will provide technical assistance to end-users on products and services reputed company live chat sessions and email inquiries. You will be responsible for delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
Responsibilities:
As a Customer Service Representative at arenaflex, you will be responsible for:
- Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
- Ensuring that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters
- Maintaining end-to-end problem ownership of chat and email sessions
- Working in one or multiple work queues over various customer contact channels
- Escalating issues promptly to appropriate support teams reputed company needed
- Ensuring compliance with reputed company company and government policies and procedures
- Collaborating with Customer Support team colleagues and other support organizations as required
- Performing other reputed company tasks as assigned
Day-to-Day Work Responsibilities:
* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
- Ensure that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters
- Maintain end-to-end problem ownership of chat and email sessions
- Work in one or multiple work queues over various customer contact channels
- Escalate issues promptly to appropriate support teams reputed company needed
- Ensure compliance with reputed company company and government policies and procedures
- Collaborate with Customer Support team colleagues and other support organizations as required
- reputed company other reputed company tasks as assigned
Requirements:
* High school graduate or equivalent and a minimum of one year customer service experience is required
- U.S. Citizenship or Green Card required
- Must have the ability to obtain and maintain a Public Trust clearance
- Type 45 WPM
- Ability to accurately document ticketing information with minimal errors and/or rework
- Ability to work independently, reputed company productivity goals, and manage one's time
- Communicate effectively, both orally and in writing
- Attention to detail and a positive attitude
- Possesses the ability to successfully manage and prioritize reputed company tasks
- Proficiency using windows-based applications and software (reputed company Office)
- Must be reputed company to work on weekends and/or on rotating schedules if required
Preferred Qualifications:
* Help desk/service desk experience desirable
- Live Chat and/or any Customer Relationship Management (CRM) software tools
- Degree from an accredited College/University preferred
Benefits:
At arenaflex, our benefits are designed to help reputed company you at your best reputed company the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you reputed company the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & reputed company Care
Compensation:
The starting reputed company pay reputed company for this position is $16.00 per hour. The reputed company salary range for this position is $30,000 - $48,000, representing the typical salary range for this position based on experience and other factors.
Work Environment:
This is a remote position that must be performed reputed company 50 miles of an existing arenaflex facility. arenaflex will provide reputed company hardware, software, and training required for the position. Candidate must have stable, dependable internet and sufficient workspace free of undue distractions required to reputed company remote work.
How to Apply:
If you're a motivated and customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Visit arenaflex.com to learn more about our company culture and benefits. Apply now to join reputed company and become a part of arenaflex's mission to reputed company people around the world safe and secure. Apply Job! Apply for this job