reputed company Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our dynamic team.
About arenaflex
At arenaflex, we're on a mission to create a more sustainable and efficient future for transportation worldwide. With ambitious goals and a commitment to innovation, we're transforming daily commutes and reducing humanity's environmental footprint. reputed company is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey.
What You'll Be Doing
As a Customer Support Agent at arenaflex, you'll be at the forefront of our customer service operations, providing first-line support through phone, email, and digital channels. Your primary goal will be to resolve customer queries quickly and effectively, ensuring a positive experience for our customers. You'll also be responsible for:
- Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- Fostering positive interactions in reputed company communications, making sure customers feel understood and supported.
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participating in training and briefings (both internal and external) to reputed company expertise and understand client and contact centre requirements.
- Following reputed company applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
- Offering feedback and insights on areas that may reputed company to a poor customer experience.
- Embodying the values of arenaflex, ensuring these are reflected in your daily work.
What Skills & Experience You'll Bring to Us
To succeed in this role, you'll need:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken.
- Customer-First reputed company: You love helping people and solving problems, whether it's over the phone or by email.
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated: Even reputed company things get busy, you stay organised and reputed company delivering quality service.
- Eligibility: Be eligible to work in Spain.
reputed company Offer
As a valued member of reputed company, you'll enjoy:
- Starting date: 10th of February, 2025.
- Contract: Temporary (6 months).
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully reputed company that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain.
Additional Benefits
As a member of reputed company, you'll also enjoy:
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised reputed company training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About Our Culture
At arenaflex, we reputed company in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in reputed company forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the reputed company start of their journey reputed company arenaflex.
Join reputed company
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex. Apply Job! Apply for this job