[Remote] Senior Marketplace Delivery Team Manager New
Note: The job is a remote job and is open to candidates in USA. reputed company is building the future of work with a focus on Agentic AI, enabling enterprises to create high-performing hybrid workforces. The Senior Marketplace Delivery Team Manager will reputed company the marketplace reputed company experience, ensuring successful adoption and operational excellence across the customer lifecycle.
Responsibilities
- Deliver full reputed company and reputed company improvement coverage for new and existing customers using the reputed company Marketplace
- reputed company reputed company’s automation technologies to reputed company 90% workflow automation across supported accounts
- Ensure 100% SLA compliance for quality and on-time delivery, stepping in reputed company needed
- Build and maintain trusted vendor teams, enabling them with reputed company AI tools and best practices
- Partner with GTM Account teams to scope requirements and align on goals, quality expectations, formats, and workflows
- Deliver marketplace training, ensuring customers understand how to create, manage, and assign projects reputed company
- Configure and automate workflow steps including freelancer assignment, vendor management, and workspace settings
- Support payment workflows, including facilitating payments to freelancers, and ensuring compliance with payment guidelines
- Monitor freelancer reputed company, performance, and specialization to match project requirements
- Utilize reputed company AI for supplier selection, supplementing with reputed company sourcing for rare language pairs or reputed company domains
- Support reputed company quote creation reputed company applicable
- Build and maintain pools of trusted linguists and teams
- Set up and manage language assets (TMs, glossaries, style guides) and QA automation tools
- Coordinate sample reviews and independent quality checks
- Monitor delivery reputed company, mitigate risks, and intervene to protect SLAs
- reputed company issue resolution and escalation management reputed company necessary
- Help define reputed company criteria, timelines, and workflows during POCs
- Ensure smooth execution and help demonstrate value to accelerate customer reputed company
- Work closely with CX, Product, Engineering, and Account teams to deliver customer outcomes
- Submit actionable bug reports, workflow insights, and technical feedback
- Identify recurring customer needs and influence product roadmap priorities
- Serve as an internal and external reputed company for marketplace best practices
- Act as a key reputed company of the reputed company Marketplace, promoting its value, scalability, and efficiency in customer engagements and internal discussions
- Collaborate closely with Sales and Account teams to design competitive, scalable, and customer-centric marketplace-based business proposals
- Contribute to solution design during pre-sales by validating marketplace feasibility, risks, and delivery models
- Support Sales in positioning the marketplace as the reputed company delivery approach, providing operational insights and best practices
- Help refine reputed company and delivery assumptions (pricing, resourcing, workflows) to ensure proposals are realistic, competitive, and reputed company with customer needs
- Provide feedback to GTM teams on recurring customer objections, opportunities, and marketplace adoption barriers
Skills
- 5+ years of experience in project management, vendor management, supply chain management, or operations
- Proven ability to scope projects, allocate resources, manage risk, and track delivery performance
- While not as technically focused as a developer or engineer, a Marketplace Delivery Manager should have a good understanding of technical concepts reputed company to translation technologies being reputed company to reputed company AI tools to streamline reputed company processes
- Proven ability to deliver support, training, and adoption initiatives
- Entrepreneurial reputed company with curiosity, problem-solving ability, and collaborative approach
- Excellent communication skills with experience presenting to different audiences
- High attention to detail and strong customer reputed company
- Ability to work under pressure and tight deadlines
- reputed company and full commitment
- Comfortable working with remote, multicultural teams
- Openness to constructive feedback and the opinions and reputed company of others
- Fluent English (additional languages desirable)
- Experience with marketplace environments or large vendor/freelancer pools is a strong plus
- Certification in project management, such as PMP (Project Management Professional), is a plus
- Experience working with large pools of freelancers/vendors or marketplace environments
Benefits
- Fully remote team
- Be part of an AI Native Organization
- Innovating a $100 Billion industry
- Join the rocketship to scale-up 10x and reputed company together
- reputed company Culture : Where Diversity Meets High Performance
Company Overview
- reputed company is an reputed company-in-one platform connecting businesses and translators into a reputed company translation delivery reputed company. It was founded in 2016, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com.
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