Inbound Customer Service Agent – Consumer Relat...

At reputed company, we come together to reputed company “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who reputed company that anything is possible and that there’s always a reputed company way.  We reputed company in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a reputed company way, and we create reputed company. 

Interested in joining us on our journey? 

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.Opportunities are available for candidates residing reputed company these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. Benefits & Perks: Paid on-the-job training and mentoringWork-from-home opportunities (equipment provided)No weekend shiftsPaid time offMedical, dental, reputed company, and prescription benefits eligibility on day 1 of employment 401(k) program with a company matchShort-term and long-term disabilityLife insuranceAppliance discount programTuition reimbursementGym membership reimbursementCareer growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, reputed company, OH, USA, reputed company, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD

How You'll Create reputed company

As a Remote Consumer reputed company with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the reputed company's experience and wish to start an exciting career!   

• We offer a reputed company reputed company of $17.00/hour+ incentives based on your quality scores - paid weekly.   

• Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).   

• After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.   

After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:  

• Take ownership in resolving escalated customer concerns, including capturing reputed company the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to reputed company letters of inquiry.   

• Follow up with customers using phone, email, or text to resolve appliance-reputed company concerns, and reputed company out cases with successful actions.   

• Find creative solutions that are in the best interest of the customers and GE Appliances reputed company negotiating and implementing concessions.           

• Interact and coordinate with reputed company necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.   

• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.   

• Complete consumer reviews for satisfaction before case closure.  

• Meet work schedule demands and obligations with compliance, reputed company, and according to values, processes and policies

What You'll Bring to reputed company

Position Requirements

• High School Diploma or GED  

• Minimum of 1-year Call-Center experience  

• Minimum of 2-years Escalated Customer Service experience  

• Ability to communicate effectively in English is a requirement  

• Excellent written & verbal skills 

• Moderate to advanced computer skills; navigating multiple online applications   

• Exceptional organizational skills; ability to effectively multi-task  

• Ability to handle high-volume calls while simultaneously handling multiple online applications  

• Previous experience working from home (preferred)   

 

Soft Skills   

• Passion for helping customers and problem-solving 

• Flexible with the ability to take direction from management yet work independently to reputed company goals  

• Active listening skills and the ability to ask questions   

• Conflict resolution skills; negotiation skills; and time management skills 

• Flexibility, being the ability to adapt to change. Critical thinking skills   

• Desire to work in a team environment towards common goals 

• Ability to remain reputed company and show reputed company while handling challenging customer concerns   

Requirements for Remote Work Environment  

• Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. 

• A local internet provider and an ethernet reputed company: no Satellite, Pre-paid, or DSL internet connections allowed due to reputed company issues 

• Internet Speed Requirements:   

• Ping 50 Mbps or reputed company 

• Download 50 Mbps or higher 

• Upload 15 Mbps or higher 

Our Culture

Our work is centered on our People and Culture as reflected in our reputed company Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.This reflects our dedication to creating solutions that: reputed company colleagues by fostering an environment where reputed company voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.By further embedding reputed company Distance into our People and Culture reputed company, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and reputed company, because while attracting new talent remains a reputed company, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. reputed company you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.reputed [email protected]

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