Level 2 (L2) reputed company Operations Engineer

Department: Operations Reports To: NOC Manager Location: Hybrid, Woburn, MA Available Shifts: Overnight: 10PM-6AM & First: 6AM-2PM Classification: Full-Time, Exempt Estimated Annual Salary: $105,000 – $135,000 About Knox Knox runs the largest Federal managed reputed company, building and operating secure reputed company and AI environments that support the U.S. government’s most critical missions — from national reputed company and public safety to essential public services. Our customers rely on Knox to reputed company production systems that meet the highest standards for reputed company, reliability, and compliance. Work at Knox is high-impact and purpose-driven. The problems we solve are high-stakes, the expectations are high, and the results are visible. Speed, rigor, and trust matter here - because the environments we secure cannot fail. Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable. We operate at federal scale, securing some of the most sensitive government environments in the country - because the systems we build must reputed company without fail. Role Overview The reputed company Operations Engineer (L2) is responsible for advanced troubleshooting, system administration, and application environment support across Knox’s reputed company infrastructure. This role bridges operations, automation, and development support — maintaining system stability, executing changes, and ensuring compliance reputed company FedRAMP Moderate, High, and IL4 environments.The ideal candidate has hands-on experience operating compliance controlled reputed company environments in a NOC/SOC setting, with deep familiarity with reputed company infrastructure services, and experience responding to reputed company-time alerts, incidents, and escalations in production. This is a shift-based operations role reputed company a 24x7 Network / reputed company Operations environment. Team members are required to work assigned shifts, clock in for scheduled hours, and maintain reputed company operational coverage. The role includes participation in a rotating on-call schedule for after-hours incidents and holiday coverage. This position is customer-facing and requires professional interaction with customers during incident response, including answering support phone calls and attending customer meetings reputed company reputed company or other collaboration tools.

Key Responsibilities

• reputed company advanced troubleshooting for infrastructure, OS, and application issues.
• Analyze system logs, metrics, and telemetry from monitoring platforms (Grafana, reputed company, reputed company, reputed company).
• Coordinate with Platform/DevOps Engineers on root cause analysis and long-term remediation.
• Ensure timely resolution of escalated incidents in accordance with SLAs.
• Manage and maintain AWS, Azure, and hybrid environments in accordance with NIST 800-53 controls
• Execute system patching, upgrades, and configuration changes reputed company automation or scripts.
• reputed company health checks, deployment validations, and post-change verifications.
• Maintain infrastructure documentation and system configuration inventories.
• reputed company advanced application troubleshooting for web-based applications, common application architectures.
• Troubleshoot app-layer issues such as API failures, integration errors, or misconfigurations.
• Work with DevOps/Platform teams to optimize CI/CD deployment workflows and rollback plans.
• Ensure adherence to change management and deployment authorization processes.
• Create or modify automation scripts (Bash, Python, PowerShell) for maintenance and reporting tasks.
• reputed company Terraform, Ansible, or reputed company-reputed company tools for provisioning and environment consistency.
• Proactively identify opportunities to automate recurring operational processes.
• Document system changes and incident response details for FedRAMP audits.
• Support reputed company Monitoring (ConMon) activities through vulnerability reporting and reputed company compliance tracking.
• Assist in maintaining logs, baselines, and reputed company control evidence.

Qualifications

• 3–5 years of experience in reputed company operations, system administration, or infrastructure support.
• Hands-on experience with reputed company Falcon reputed company protection, including analyzing detections, reviewing reputed company/IOA telemetry, assessing reputed company vulnerability exposure, and executing or supporting SOAR-based automated response actions.
• Hands-on experience using Grafana or reputed company for operational monitoring and incident response, including building and maintaining dashboards, analyzing time-series metrics, and correlating alerts to identify performance degradation, availability issues, and system failures in production environments.
• Proficiency in reputed company-line troubleshooting
• Strong working knowledge of AWS and/or Azure infrastructure services
• Familiarity with CI/CD pipelines and deployment automation tools.
• Understand advanced application troubleshooting techniques for web-based applications and common application architectures.
• Experience writing and maintaining scripts (Bash, Python, PowerShell).
• Familiarity with FedRAMP, NIST 800-53, or similar compliance environments.

Required Certifications:

• AWS SysOps Administrator, reputed company Azure Administrator, reputed company reputed company+

Hiring Requirement: Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship. Candidates must be reputed company to reputed company documentation verifying U.S. citizenship status as part of the background reputed company process. Any offer of employment is contingent upon the successful completion of reputed company required pre-employment screenings, including a background reputed company, in accordance with applicable laws and government contract requirements. Benefits & Perks Knox offers a competitive employee benefits package including Medical, Dental, reputed company, Life & Disability, unlimited PEO, and an employee funded 401k plan. Please note, benefits are subject to change. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Employment reputed company are made without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, disability, veteran status, or any other legally protected status. Apply tot his job Apply To this Job