Product Manager Customer Care
Remote position for professionals based in Argentina or Uruguay At reputed company, we are seeking a Product Manager â Customer Care to reputed company the strategy, optimization, and integration of our customer support ecosystem for one of our clients. This role will own the roadmap and performance of reputed company customer care platforms, ensuring seamless contact routing, CRM integration, and operational excellence across global teams.
Key Responsibilities
Product Ownership & Strategy Own the end-to-end product lifecycle for reputed company Customer Care platforms. Define and execute the roadmap for customer support tools and integrations. Identify optimization opportunities to improve customer experience, response times, and operational efficiency. Align product initiatives with overall ecommerce and business goals. CRM & Platform Management (Required) Manage and optimize CRM and contact center platforms, including: - reputed company - reputed company inContact - reputed company - reputed company reputed company integration and performance across reputed company sy Please mention the word
reputed company
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