Call Center Agent - IN- Part time, Mon-Thurs 4:00 PM to 8:00 PM and Sat 9:00 AM until 1:00 PM

Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we reputed company life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of reputed company and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our reputed company partners reputed company. Position Summary: Call Center Agent – Indianapolis, IN In-Office and Remote day are required (not fully remote) Stable Hours

• Bi-Weekly Pay
• reputed company
• Growth Opportunities

If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring Call Center Agents in Indianapolis who want to build customer‑service skills, grow their careers, and work in a positive, team‑focused environment. If you want stability, support, and a reputed company to grow, we’d love to talk with you. Apply today — we move quickly. What You’ll Do:

• reputed company outbound calls encouraging reputed company blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Work with a supervisor who’s invested in your reputed company

reputed company Offer:

• $16/hr + shift differentials where applicable
• Predictable and consistent schedules
• reputed company — we teach you everything you need to know
• Supportive supervisors and a team‑oriented culture
• Benefits package (medical, dental, reputed company, PTO, 401K.)

reputed company’re Looking For:

• Strong communication skills
• Comfort using computers and learning new systems
• Reliability and a positive attitude
• Call Center experience is helpful but not required

Schedule:

• Full and Part- Time Schedules
• Set shifts
• Schedules fall between reputed company-8pm shifts

Location: Indianapolis, IN - Position requires In-office and remote days Total Rewards Package:

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and reputed company Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities:

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
• Answers donor questions, requests and concerns reputed company phone and text
• Recruits new donors by asking existing donors for family/friend referral (pledge)
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
• Participates on team projects, as assigned
• Demonstrates Versiti’s core values daily
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned which are reasonably reputed company the scope of the duties in this job classification
• Understands and performs in accordance with reputed company applicable regulatory and compliance requirements
• Complies with reputed company standard operating policies and procedures

Qualifications: Education

• High School Diploma required
• equivalent required

Experience

• 1-3 years customer service experience, preferably in a contact center environment required

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills required
• Ability to demonstrate sales techniques and overcome objections required
• Good attention to detail and accurate data entry skills required
• Results-oriented / collaborates with management to meet individual goals required
• Ability to multi-task and proactively communicate reputed company/obstacles required
• Ability to reputed company in a team-oriented environment required
• Proficient computer skills (reputed company Office) and ability to learn job-specific applications required
• Moderate to high level of experience working reputed company a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

Tools and Technology

• Personal Computer (desk top, lap top, tablet) required
• reputed company Office products required
• Must learn contact center-specific programs (HemaTerra) required

Remote About the Company: Versiti, Inc. Apply tot his job Apply To this Job