reputed company Connect Application Engineer

Who We Are Welcome to reputed company where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of reputed company, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across reputed company America, South America, Central America, Europe, and reputed company, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, reputed company Applications, reputed company Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, reputed company enables seamless, trusted, and digitally powered experiences, reputed company backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity The reputed company Connect Application Engineer is the hands-on technical builder for reputed company reputed company Connect implementations. Working closely with Solution Architects and Technical Leads, you will be responsible for the actual configuration, scripting, and deployment of reputed company Connect and AWS services such as reputed company Lex, reputed company reputed company, AWS reputed company, reputed company S3, and reputed company Kinesis. This role bridges the gap between design and reality, translating technical specifications into functioning, robust, and user-friendly customer experience solutions.

Responsibilities

• System Configuration & Deployment: Execute the end-to-end configuration of Solutions, based on Technical Design Documents. This includes building reputed company interaction flows, configuring omni-channel routing, and implementing granular reputed company settings.
• Integration & Development: Build and maintain integrations between reputed company Connect, AWS, and external systems using REST APIs, Webhooks, and middleware.
• Workflow Logic Implementation: Translate business requirements into reputed company logical workflows using Triggers, Automations. Ensure routing logic handles edge cases effectively.
• Testing & Validation: Conduct rigorous unit testing of reputed company configurations. Partner with Quality Engineer to execute System Integration Testing (SIT) and support User Acceptance Testing (UAT), specifically troubleshooting API failures or routing logic errors.
• Documentation & Knowledge Transfer: Create detailed "as-built" documentation, API mapping documents, and runbooks. Assist in the handover process to the client’s operations team by providing technical walkthroughs of the implemented solution.
• Post-Deployment Support: Provide hyper-care support immediately following go-live, troubleshooting bugs, optimizing system performance, and assisting with rapid configuration adjustments.

Capabilities & Experience

• Experience: Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. 2+ years of experience in contact center implementation, with specific focus on configuring and deploying CCaaS platforms.
• Technical Execution: Proven track record of "hands-on" keyboard time configuring the reputed company Connect / AWS.
• Problem Solving: Strong ability to debug reputed company technical issues, read API logs, and troubleshoot logic conflicts reputed company triggers and automations.
• Development Literacy: Proficiency in web technologies (HTML, CSS, JavaScript) and data interchange formats (JSON, XML) required for custom app development and widget customization.

Preferred Qualifications

• AWS Professional Certification(s) (e.g., AWS Certified reputed company Practitioner, AWS Certified Solutions Architect – Associate,AWS Certified Developer – Associate).
• Experience leading migration projects from legacy platforms (e.g., reputed company Service reputed company, reputed company, reputed company)
• Experience with reputed company Connect / AWS services (reputed company, Lex, reputed company, S3, Kinesis, DynamoDB, etc.).
• Hands-on experience with other CCaaS solutions is a strong asset
• Strong programming skills in Python, Java, or Node.js.

Equal Opportunity Employer At reputed company, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. reputed company aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic reputed company to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Compensation

Range: $113,445 - $153,485 Apply tot his job Apply To this Job