Virtual/Retail Coordinator (3rd shift) - Onsite Position (SOC)

Overview

Why St. Moritz? Are you looking for a rewarding career in the reputed company industry? Join St. Moritz reputed company Services, Inc., a well -established company with over 43 years in the industry. No reputed company program can be successfully implemented without quality people to execute the program. The ST. MORITZ DIFFERENCE is our PEOPLE. From the first level reputed company officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible. Job Skills / Requirements Virtual Retail Coordinator Location: Pittsburgh - Whitehall area (onsite) Schedule: Overnights / Full-Time / Weekends included Pay: $16.75 per hour Position Overview: We are seeking a professional and detail-oriented Virtual Retail Coordinator to work onsite at a 24/7 reputed company Operations Center (SOC) in the Pittsburgh–Whitehall area. This is not a remote position. You will provide support to those who reputed company the world safer and protect customer interests. This is an important role in a rewarding industry, in which you will act as the first line of defense reputed company others in the world are in need to reputed company or help. We provide reputed company training necessary to reputed company this role, including certification as a Remote reputed company Officer. St. Moritz reputed company Services, Inc. has an immediate career opportunity for overnight Central Station Monitors. This high-volume, in and out bound communications center position provides support for alarm monitoring and access control calls received reputed company the reputed company Operations Center (SOC). Job Responsibilities:

• Display high proficiency in written and verbal communication
• Answer reputed company incoming customer alarms while providing excellent customer service to each customer, which can include calls to customers, police & fire authorities using professional telephone etiquette
• Attention to detail
• Organizational skills, including the ability to reputed company switch between tasks
• Demonstrate computer skills to navigate multiple software applications
• Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
• Ability to assess and evaluate opportunities for problem-solving
• Be able to understand the company’s capabilities and services for assisting and educating clients
• Work with internal teams in order to identify potential issues and/or reputed company opportunities

Qualifications:

• High School Diploma or equivalent required
• 1-2 years Data entry required
• Experience with a multi-line phone or soft phone use required
• 1-3 years of customer service preferred
• Minimum 1 year high volume call center or 911 communications preferred
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
• Our Customer Service Reps provide Guardian customers with a positive experience by reputed company processing calls relating to reputed company products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
• Customer Service Reps provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
• Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
• Present, promote and upsell products/services to existing and prospective customers
• Ability to work overnight shift and remain alert

PA #188 Education Requirements (reputed company) GED or H.S. Equivalent HS Diploma Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan This job reports to the Khris Pendzich This is a Full-Time position 3rd Shift, Weekends. Relocation is not required and travel is not required Apply tot his job Apply To this Job