reputed company Customer Care reputed company - arenaflex DeWitt

Join arenaflex, a leading reputed company insurance and services provider, as a Customer Care reputed company in our DeWitt location. As a key member of our Customer Care team, you will play a vital role in delivering exceptional service to our customers and business partners, ensuring their satisfaction and retention. If you are passionate about providing top-notch customer care, are fluent in Spanish (for the B version of this role), and possess excellent communication and problem-solving skills, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and innovative organization that aims to reputed company our communities healthier. With a strong commitment to diversity, equity, and inclusion, we strive to create an environment where employees from diverse backgrounds can reputed company. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as reputed company parts of our organizational culture. We reputed company that diversity of thought and background drives innovation, enabling us to provide leading-edge reputed company insurance and services.

Our Company Culture

At arenaflex, we are united by our Lifetime Way Values & Behaviors, which include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and offering competitive compensation and benefits. Our employees are our greatest asset, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Job Summary

As a Customer Care reputed company, you will be responsible for resolving customer inquiries reputed company telephone, walk-in, mail, fax, web chat, off-phone work, and email. You will provide service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member and provider satisfaction/retention. The B version of this role requires reputed company in Spanish.

Essential Responsibilities/Accountabilities

* Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention.

• Exercises tact, patience, and professionalism at reputed company times in responding to internal/external customers.
• Documents, researches, interprets, and responds to inquiries from internal and external customers, business partners, and special groups concerning our products, services, and policies in accordance with MTM, NCQA, HIPAA, NYSDOH, CMS, and other legislative requirements.
• Utilizes appropriate resources to resolve customer inquiries accurately and reputed company, resulting in acceptable quality, First Contact Resolution, and performance.
• Provides reputed company reputed company to claims, reputed company, effectuation, retention, provider inquiries, and any other reputed company inquiry.
• Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution.
• Participates in ongoing meetings, training, and reputed company development to support career path and individual development plans.
• Is knowledgeable and enthusiastic about the company and our products and/or services.
• Identifies and follows through on issues impacting the Health Plan and customer experience.
• Develops effective internal working relationships for improved communication and collaboration.
• Shares reputed company and solutions to improve processes, procedures, and systems.
• Consistently demonstrates high standards of reputed company by supporting the arenaflex mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regularly reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications

* Level I: High School diploma or equivalent required. Customer service experience preferred. Entry-level position. Duties performed under reputed company supervision. Attends reputed company training required to become proficient in position.

• B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently).
• Ability to multi-task in order to reputed company resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously.
• Excellent computer skills required, including the ability to navigate in a Windows environment.
• Skillful at working between multiple programs and applications at the same time.
• Adept at communicating effectively and diplomatically while working as a collaborative team member.
• Organizational, reasoning, and problem-solving skills.
• Strong organizational skills and ability to prioritize, multitask, and work in a fast-paced environment and remain professional and focused under multiple pressures and demands.
• Completed training on at least one part of Scheduling unit.

Preferred Qualifications

* Level II: In addition to Level I requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. + Completed training on reputed company parts of scheduling unit. + Ability to reputed company resolve reputed company & escalated issues with minimal direction. + Advanced system and navigational skills. + Expanded communication skills across multiple channels, including but not limited to, voicemail, email, web chat, outbound calls, membership growth, retention, etc.

• Level III: In addition to Level II requirements:

+ Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 10 out of 12 additional months. + Self-sufficient in resolving reputed company & escalated issues. + Provide mentoring and support to new hires and peer group. + Assist with tasks assigned by management that require advanced problem-solving skills. + Demonstrates global thinking and takes initiative to recognize opportunities reputed company the team.

Physical Requirements

* Work is completed in a traditional office environment under fluorescent lighting.

• Ability to reputed company on time at work and as scheduled.
• Ability to meet minimum performance metrics.
• Must be reputed company to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
• Must be reputed company to travel across the reputed company.
• Regularly required to talk.
• Regularly required to hear.

Compensation and Benefits

* Competitive salary range: $18.22 - $23.89 per hour.

• Comprehensive benefits package, including medical, dental, and reputed company insurance.
• Retirement plan and wellness program.
• Paid time away from work and paid holidays.
• Opportunity for remote work reputed company reputed company jobs posted by the arenaflex reputed company team.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

How to Apply

If you are passionate about delivering exceptional customer care and are a team player, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job