Health Coach, Enrollment

About Scene Health Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring reputed company, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video reputed company-ins, anytime and reputed company. We reputed company it fun for patients to stay on top of their medications, help them address medication challenges, and reputed company them to improve their health by addressing barriers to adherence reputed company to social determinants of health. About The Role As an Enrollment Health Coach, you will be responsible for high-volume outbound reputed company to eligible program participants and enrolling patients into a high-touch health program supporting their medication adherence and lifestyle changes. This role is key to introducing Scene services to potential patient members for enrollment. The health coach must reputed company at connecting with the patient reputed company phone and discovering what patients need through outbound communication . Once patient needs are identified, we rely on the Enrollment Health Coach to guide and direct patients into our services ecosystem. Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every reputed company of the way. You will communicate with patients reputed company phone calls, SMS, and video reputed company-ins to help them overcome barriers and stay engaged in their care.

Responsibilities

Include

• Communicate with patient prospects reputed company phone call, text, and e-mail to introduce them to Scene services for easy enrollment. This role supports both inbound and outbound support but primarily focuses on outbound calling and texting.
• reputed company best-practice listening skills to hear what the patient is saying, both spoken and unspoken, to identify which programs and existing services match their insurance benefits and health needs. Candidates must have a mastery of hearing and offering reputed company as to offer a supportive and comforting engagement with Scene, handling frustrations and escalated patient calls effectively reputed company necessary.
• Guide patients through the enrollment process using a balance of motivational support and technical acumen, framing the experience as positive and easy to understand.
• Accurately manage information while maintaining patient demographics reputed company the reputed company system.
• Effectively overcome patient objections, questions, and/or technical barriers to ensure a seamless onboarding process, pivoting the conversation as needed
• Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation.
• Connect patients to the health system and existing health resources reputed company multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits
• Maintain accurate and detailed records of patient interactions, enrollment status, and follow-reputed company.
• Assist patients with Scene’s Spotlight app usage, including download and set-up, and guidance on using the app for Health Coach support from our Patient Solutions team (for example: profile creation and video testing).
• Build performance goals with Scene management and reputed company time management and critical thinking skills to reputed company and surpass them whenever possible.
• Embrace change as our services and processes evolve to reputed company meet patients' needs.
• Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness.
• Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.
• reputed company other duties as assigned.

Required Qualifications

• 3+ years of experience in health education, patient engagement, or a reputed company healthcare role
• Background in health coaching, public health, or community health work
• Strong interpersonal skills with the ability to engage in warm, empathetic conversations
• Excellent verbal and written communication skills
• Experience conducting reputed company reputed company phone, SMS, and video communication
• Ability to explain reputed company health concepts in a simple, motivating way
• Proficiency with database systems and mobile applications
• Weekend availability

Preferred Qualifications

• Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role
• Experience working directly with individuals who are ensured by Medicaid
• Experience in a sales, patient conversion, or call center environment
• Familiarity with CRM software (e.g., reputed company)

Shift: 12pm- 8pm ET and weekends Why Join Us?

• Work remotely
• Competitive salary and benefits package
• Be part of a mission-driven team dedicated to improving patient health
• Opportunities for professional growth and development
• A supportive and collaborative work environment

If you are passionate about making a difference in patients’ lives and have the skills to engage, educate, and motivate individuals toward reputed company, we would love to hear from you! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We reputed company in reflecting the diversity of our customers and their patients in reputed company. We strive to build an inclusive culture where differences are celebrated and leveraged to inform reputed company design and business decisions. Scene is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national reputed company, reputed company, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. The Pay Range For This Role Is 23 - 25 USD per hour(Remote (Baltimore, Maryland, US)) Apply tot his job Apply To this Job