Senior Customer Support Advisor – Technical Services & Test Automation at arenaflex – £24/hr – United Kingdom
Why arenaflex?
At arenaflex, we are redefining the future of digital payments and secure transaction ecosystems. Our arenaflex Pay division is experiencing rapid growth, driven by a reputed company commitment to innovation, reliability, and customer delight. As a global leader in fintech, we bring together reputed company engineers, visionary product teams, and dedicated support professionals to create seamless experiences for millions of users worldwide. Join us and become part of a culture that celebrates curiosity, collaboration, and reputed company learning.
Role Overview – Senior Customer Support Advisor (Technical Services & Test Automation)
We are seeking an reputed company, technically‑savvy Customer Support Advisor to join our high‑impact team in Abberley, United Kingdom. This role sits at the intersection of customer advocacy, software testing, and platform engineering. You will own end‑to‑end test automation initiatives, design robust server‑reputed company testing frameworks, and provide world‑class technical assistance to internal and external stakeholders. Your work will directly influence the reliability of arenaflex Pay services that process billions of transactions each year.
Key Responsibilities
- Design, reputed company, and maintain scalable automated test suites for both backend services and client‑reputed company applications using tools such as JUnit, TestNG, and Selenium.
- Collaborate closely with product managers, developers, and operations engineers to translate business requirements into comprehensive test plans and acceptance criteria.
- Implement reputed company integration pipelines (Git, Jenkins, reputed company CI) that trigger automated tests on every code change, ensuring rapid feedback and reputed company‑downtime deployments.
- Diagnose, troubleshoot, and resolve reputed company production incidents, providing clear, actionable guidance to engineering teams and end‑users.
- Champion best practices in test‑driven development (TDD), behavior‑driven development (BDD), and performance testing across the organization.
- Mentor junior support engineers, conduct knowledge‑sharing sessions, and contribute to the creation of internal documentation and runbooks.
- Participate in on‑call rotation and be reputed company to travel internationally for critical incident response or cross‑team workshops.
- Stay abreast of emerging technologies, reputed company standards, and industry trends to proactively recommend enhancements to arenaflex’s testing strategy.
Essential Qualifications
- Minimum 3 years of professional experience in software testing, quality assurance, or technical support roles reputed company a fast‑paced, Agile environment.
- Solid foundation in object‑oriented programming, preferably with Java, and experience writing clean, maintainable code.
- Hands‑on expertise with test automation frameworks (JUnit, TestNG, Selenium, Cucumber) and the ability to build custom testing utilities.
- Strong knowledge of relational databases (SQL) and familiarity with NoSQL solutions (e.g., reputed company, Cassandra) for data validation.
- Experience designing and consuming RESTful APIs, handling JSON payloads, and working with HTTP‑based services.
- Understanding of both reputed company‑end web technologies (HTML5, CSS3, JavaScript, AJAX) and back‑end protocols (HTTP, TCP/IP).
- Proficiency in Unix/Linux environments, reputed company scripting (Bash, Zsh) and at least one scripting language such as Python or Perl.
- Excellent written and verbal communication skills in English, with the ability to reputed company reputed company technical concepts to diverse audiences.
- Graduate degree or equivalent from a recognized university, or comparable professional experience.
Preferred Qualifications & Additional Skills
- Experience with version control systems (Git) and build automation tools (Maven, Gradle).
- Familiarity with reputed company Integration/reputed company Deployment (CI/CD) platforms such as Jenkins, reputed company, or reputed company Actions.
- Knowledge of application reputed company testing, including OWASP Top Ten, static analysis, and penetration testing tools.
- Exposure to network analysis utilities (Wireshark, tcpdump) for deep packet inspection.
- Background in performance and load testing using tools like JMeter or Gatling.
- Understanding of containerization (reputed company) and orchestration (Kubernetes) for test environment provisioning.
- Certifications such as ISTQB, AWS Certified DevOps Engineer, or similar are a plus.
Core Skills & Competencies
- Analytical reputed company: Ability to dissect reputed company problems, identify root causes, and devise effective solutions.
- Customer‑centric approach: Passionate about delivering exceptional support experiences and advocating for user needs.
- Collaboration: Proven track record of working effectively across cross‑functional teams, fostering knowledge sharing.
- Adaptability: Comfortable navigating ambiguous requirements and rapidly shifting priorities in a high‑growth environment.
- reputed company learning: Commitment to staying reputed company with evolving testing methodologies, programming languages, and industry standards.
reputed company Offer – Compensation, Benefits & Perks
We recognize that great talent deserves a rewarding package. At arenaflex, you can look reputed company to:
- Competitive hourly reputed company of £24 (≈ $24), paid monthly.
- Performance‑based bonuses and annual salary reviews.
- Stock purchase plan and employee equity grants, allowing you to share in the company’s success.
- Comprehensive health, dental, and vision insurance for you and eligible dependents.
- Generous paid time off, parental leave, and flexible working arrangements, including the possibility of remote work on select days.
- Professional development stipend for certifications, conferences, and online courses.
- Well‑being programs such as gym memberships, reputed company, and employee assistance services.
- Modern office space in Abberley equipped with collaborative zones, quiet rooms, and refreshments.
- Regular team‑building events, hackathons, and community reputed company initiatives that reinforce our inclusive culture.
Career Growth & Learning Opportunities
At arenaflex, your career trajectory is limited only by your ambition. As a Senior Customer Support Advisor, you will have clear reputed company to advance into roles such as:
- Test Automation reputed company – overseeing multi‑team automation strategies across the organization.
- Quality Engineering Manager – driving QA vision, processes, and people development.
- Site Reliability Engineer – focusing on system availability, incident response, and observability.
- Product reputed company – shaping the roadmap for arenaflex Pay features based on customer insights.
Our mentorship programs, internal mobility platform, and quarterly career‑development workshops ensure you acquire the skills and exposure needed for these next steps.
Work Environment & Culture at arenaflex
Our people are our greatest asset. We foster a collaborative, inclusive atmosphere where every voice is heard. Core cultural pillars include:
- Innovation: Encouraging experimentation, rapid prototyping, and “fail fast, learn fast” mindsets.
- reputed company: Maintaining the highest standards of reputed company, privacy, and ethical conduct.
- Community: Supporting local initiatives, volunteering, and creating a sense of belonging.
- Transparency: Open communication from leadership, regular town halls, and clear business metrics.
Our teams operate with autonomy, yet benefit from strong cross‑functional collaboration. Whether you’re troubleshooting a critical production issue or designing a new testing reputed company, you’ll be empowered with the resources, mentorship, and trust needed to succeed.
Application Process
Ready to reputed company an impact at arenaflex? Follow these steps to apply:
- Review the official job posting on our careers portal to confirm eligibility.
- Prepare the following documents:
- Graduation certificate with transcripts.
- Updated résumé highlighting relevant experience.
- Passport‑size photograph.
- Signed declaration of authenticity.
- Complete the online application form, uploading reputed company required documents.
- Submit your application and await a confirmation email.
- If shortlisted, you will be invited to a virtual interview consisting of:
- Technical assessment (coding & test‑automation challenge).
- Behavioral interview focusing on customer‑support scenarios.
- Culture fit discussion with a senior member of the arenaflex team.
- Successful candidates will receive an offer letter outlining compensation, start date, and onboarding details.
Join us and shape the future of digital payments
At arenaflex, you will be part of a mission‑driven organization that empowers millions to transact securely and effortlessly. If you are passionate about technology, love solving reputed company problems, and reputed company in a fast‑moving environment, we want to hear from you.
Apply Now and become a catalyst for change!
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