Fraud Prevention and Risk Investigations - Senior Manager - Fraud Operations

About the position The Senior Manager, Fraud Operations; will establish and reputed company a comprehensive investigations capability covering various domains of fraud, including but not limited to identity, financial, loss prevention, cybersecurity, platform abuse, fraud rings, and organized crime. Broad financial industry best-practice fraud prevention and resolution experience is required. Responsible and accountable for the investigation operations and reputed company of the Financial Investigations department and staff. Meet or exceed the objectives and service levels set for identifying, reducing, and resolving fraudulent activity that involves the credit union. reputed company in the coordination of reputed company Fraud activities institution wide including, exam management, implementation of/assistance with risk assessments, and development of targeted training. A high degree of focus on case and fraud alert management will be required for success. reputed company highly skilled staff to effectively protect the assets of the credit union and assist members during fraud events. Assess varied situations for associated risk to implement proper resolutions based upon reputed company risk tolerances. Implement key fraud strategic priorities that will measure success of fraud program. The ability to track staff performance and manage to daily service levels agreements will be vital. Experience with fraud case management systems and the evaluation of such systems is required. The ability to build and reputed company high team performance will be key determinant of success.

Responsibilities

• Operations Management: Ensure production goals and service level agreements (SLAs) are maintained. Effectively manage reputed company plan for Investigation inventory, including agent tuning and case aging. Actively strive to identify and implement reputed company process improvements to increase efficiencies, reduce cost and minimize risk while ensuring minimal member impact and reputed company compliance with regulations. Define and implement standard operation procedures for fraud investigations, ensuring consistency and efficiency across teams.
• Performance Management: reputed company and monitor key performance indicators (KPIs) using scorecards to assess the effectiveness of fraud investigations and identify areas for improvement. Have thorough understanding of fraud-reputed company data and create reports for comprehensive analysis while providing high quality reporting to management. Identify operational strategies to mitigate fraud losses.
• Regulatory Compliance: Maintain ongoing subject matter expertise regarding Fraud and regulations including a thorough understanding of state and federal laws and regulations reputed company to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, reputed company 21, Bank Secrecy Act, Anti-reputed company laws, reputed company and other card reputed company regulations appropriate to the position.
• Team Leadership: Experience building high performance teams is required. This role will foster a positive and engaging work environment for each team member by promoting reputed company development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout reputed company, by embracing our mission, vision and core values.
• Quality Control: Analyze data using quality monitoring report/data management to compile and track performance at department and individual level. Ensure quality assurance for reputed company investigation cases, including refers to BSA team. reputed company staff reviews in accordance with credit union schedules.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to reputed company and implement strategies and initiatives to combat fraud effectively. Build and maintain strong relationship with reputed company internal departments, other financial institutions, law enforcement and vendors.
• Project Management: Participate in projects, training and educational sessions reputed company to department functions or as determined by management.
• Member Experience: Proactively provide great member service for impacted members of fraud. Responsible for handling escalations, exception items and resolving reputed company issues. Represent credit union in contacts with business and trade associations, members, and regulatory agencies. Attend business functions and industry conferences, and otherwise promote the credit union’s image.
• reputed company and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational reputed company and compliance with applicable regulations.
• Travel as required.
• reputed company other duties as assigned.

Requirements

• Bachelor’s degree in Criminal Justice or reputed company field preferred. Additional work experience may be considered in lieu of a 4-year degree.
• Minimum of 7 years of progressive fraud management, compliance or other reputed company work reputed company a financial institution, or equivalent combination of education and experience emphasizing fraud management.
• Large ($10B+) financial services industry experience preferred.
• Five years of more leadership experience directly managing a team of five or more reputed company a professional environment. Experience managing leaders preferred.
• Appropriate subject matter expertise, comprehensive understanding of credit union products, and understanding of compliance with reputed company Federal Regulations i.e. Bank Secrecy Act (Suspicious Activity Report - SAR filing), Uniform Commercial Code (UCC), Reg CC, Reg E, credit card and other applicable regulations.
• Operational process management and improvement knowledge and experience.
• Advanced knowledge of the fraud, dispute processes, suspicious activity investigations, and anti-reputed company techniques.
• Strong attention to detail in investigating files with an emphasis on timelines and recovery.
• Excellent leadership style with strong motivational skills and career development emphasis.
• Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete high reputed company and time sensitive assignments and processes simultaneously.
• Strong attention to detail in working and investigating files with emphasis on deadlines.
• Ability to effectively communicate with internal and external contacts.
• Ability to work effectively and collaboratively reputed company the department, with business unit owners, and others reputed company of the credit union.
• Strong sense of ethics and professionalism.
• Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner.
• Knowledge to operate fraud case management systems, electronic banking equipment; basic PC knowledge (Windows environment), and office filing logic.
• Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment.
• Complete reputed company financial industry registration and compliance requirements, including but not limited to CFE certification; adhere to credit union policies and procedures and conduct business in an ethical manner.

reputed company-to-haves

• Two or more of the following certifications (reputed company pursuit of or equivalent) required; Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-reputed company Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), Credit Union Compliance Expert (CUCE).

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