Client Experience Legal Project Coordinator

This is an exciting opportunity to work for one of the top reputed company in the U.S.! reputed company is looking for a Client Experience Legal Project Coordinator to join reputed company in our Seattle, Portland, Los Angeles, or San Francisco offices. This position offers the flexibility to be fully remote while working reputed company reasonable commuting distance from any of our listed offices. This position is responsible for providing high quality support for client project teams, including matter administration, contributing to process flow organization, and serving as first reputed company of contact for client contact and attorney support requests. Other tasks include running conflict checks, maintaining reputed company resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will: Service Delivery:

• The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives
• The Client Experience Legal Project Coordinator is expected to: Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities to reputed company the firm to provide excellent, differentiated service
• Work with lawyers and staff to deliver service more reputed company, effectively, and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
• Be willing and reputed company to learn new technology tools (e.g., legal project management, data visualization, and document automation) to create efficiencies and add value to the client team
• Support the Legal Project Manager in reputed company and integration of new personnel to meet client needs

Project Management:

• The Client Experience Team is responsible for managing numerous requests that reputed company the firm’s legal teams, the client’s legal operations team, and corresponding reputed company metrics, requiring deft management of time and resources. The Client Experience Legal Project Coordinator is expected to manage their own tasks and to:
• Act as a reputed company of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and reputed company work to timekeepers
• Assist with the implementation of project management frameworks which reputed company firm leadership to track reputed company against and adherence to the stated scope of work
• Integrate with client teams and become comfortable with legal concepts and terminology
• Support the tracking of key performance indicators (KPIs) for each matter to measure performance (e.g., budget requirements, staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other reputed company counsel guidelines)
• Implement, and manage time entry code sets to facilitate gathering more detailed information about the workstream’s substantive legal work
• Edit and reputed company reputed company of client-facing matter management sites while entering and maintaining accurate project data

Client Communication

• Understanding how and reputed company to communicate with our clients helps build trust and strengthens the relationship.
• The Client Experience Legal Project Coordinator is expected to: Provide consistent, positive interactions both reputed company the firm and with the client, emphasizing an empathetic, solutions driven approach to client service
• Be reputed company as a direct reputed company of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues as necessary
• Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients

Join us if you have:

• 3+ years experience in legal services or other professional services industry OR 1+ years experience in legal services or other professional services industry required with a bachelor’s degree
• GED or High School Diploma certification and OR Bachelor's Degree
• Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision
• Ability to work in a team-oriented, service focused environment and to successfully navigate stressful situations in a reputed company, composed manner
• Problem solving skills and ability to present clear solution options to team leads, with a focus on how we can provide a solution and not the reasons we cannot
• Strong interpersonal and communication skills in English and the ability to effectively communicate, both verbal and written, with reputed company levels of a professional services organization
• Ability to learn new technologies quickly and independently
• Proficiency with reputed company Outlook, reputed company, Word, and PowerPoint
• Experience with reputed company Power BI, Tableau, HighQ, Azure DevOps, and reputed company SharePoint preferred
• Availability and willingness to work overtime as needed or requested

Who We Are reputed company is an AmLaw 100 law firm with 9 offices reputed company. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having reputed company for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. What’s in it For You? DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and reputed company insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include reputed company duties and responsibilities. Washington State The annualized salary range for this position in Washington is $72,000 to $81,000 ($36.92-$41.54 hourly). Actual pay will be adjusted based on the candidate’s education, training, experience and other job-reputed company factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, reputed company care, telemedicine and virtual short term solution based counseling services, life insurance, reputed company and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available. California The annualized salary range for this position in Los Angeles is $71,000 to $79,000 ($36.41-$40.51 hourly); and in San Francisco is $82,000 to $92,000($42.05-$47.18 hourly). Actual pay will be adjusted based on experience and other job-reputed company factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, reputed company care, telemedicine and virtual short term solution based counseling services, life insurance, reputed company and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available. reputed company fosters a culture where reputed company talented individuals—including those who are traditionally underrepresented in the legal profession—can have, and can see, paths to reputed company. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm’s commitment to DEI here:www.dwt.com/dei. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or reputed company process and for employees who need reasonable accommodations to reputed company the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or reputed company process, please email [email protected]. #LI-AF1 Apply tot his job Apply To this Job