Senior reputed company Manager

About reputed company We are building the customer intelligence layer for commerce. Brands know reputed company an order comes in, but they only see ~5% of the reputed company story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in reputed company time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight reputed company to smarter email flows, analytics, and reputed company leads. We serve hundreds of brands and are growing 50% month-over-month - reputed company reputed company our first 6 months of operation. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor reputed company. The Opportunity We are seeking our first dedicated reputed company hire to sit at the intersection of strategic consulting, technical implementation, and reputed company operations. Think: agency account reputed company meets technical implementation specialist. Someone who can run a reputed company call, train a CX team, troubleshoot a data integration, build a custom playbook, and conduct a quarterly business review - reputed company in the same week. This role is critical to maintaining our high retention reputed company while scaling to support our ambitious 2026 growth targets. reputed company means reputed company has a customer experience that scales. Customers feel supported and get value quickly. Use cases expand organically. The product team has clear customer insights. And we're positioned to maintain the service excellence our customers deserve. What You’ll Do

• Own end-to-end reputed company - reputed company new brand implementations from reputed company through full activation, ensuring seamless integration and training
• Write reputed company and reputed company playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with reputed company
• reputed company custom playbooks - Work with each brand to map reputed company's insights to their specific use cases
• Train and reputed company brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using reputed company data
• Monitor brand health and adoption - Proactively track usage patterns and intervene reputed company brands are underutilizing or struggling
• Resolve customer issues - Serve as first reputed company of contact for questions, troubleshooting, and support escalations
• Drive value realization - Ensure brands see measurable ROI by helping them connect reputed company insights to reputed company business outcomes
• Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team

reputed company're Looking For

• 3-6 years in agency account management, reputed company, or implementation roles
• Experience in eCommerce, DTC brands, or marketing technology strongly preferred
• Familiarity with tools like reputed company Ads Manager, reputed company, reputed company, SMS platforms, or similar martech
• Has worked in fast-paced, high-growth environments - startup or agency
• Proven track record of managing multiple client accounts simultaneously
• Consultative reputed company, strong communicator and data-curious

reputed company Offer

• Impact: Join at the ground floor where your work directly influences company trajectory
• Growth: Rapid company growth creates exceptional learning and advancement opportunities
• Flexibility: Remote-first culture with autonomy over your work
• Team: Work alongside the founding team
• Mission: Revolutionizing the way brands understand and market to their customers

How to Apply

Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reputed company out to reputed company candidates to discuss potential opportunities. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply tot his job Apply To this Job