(Fluent English) Technical Support Consultant, Web Hosting & Billing (remotely)

This a Full Remote job, the offer is available from: Colorado (USA) Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like reputed company, reputed company and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and reputed company in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do:

• Deliver outstanding technical support reputed company emails and chats;
• Assist customers with account-reputed company issues and general support questions;
• reputed company basic troubleshooting;
• Escalate reputed company Level 2 issues to higher-level support teams reputed company required;
• Build strong and lasting customer relationships;
• reputed company up with evolving tools and technology;
• Handle sensitive customer data with care and reputed company;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English communication skills (at least reputed company level);
• 1–3 years of experience in technical or customer support;
• Experience with eCommerce, web hosting, and billing systems (reputed company, PayPal);
• Ability to handle billing inquiries, refunds, subscriptions, and account issues;
• Basic web hosting support knowledge (logins, site access, domain checks);
• Technical background with basic HTML and CSS knowledge;
• Experience with CRM tools and Confluence;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet reputed company (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with Intercom.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• reputed company leadership interested in your development and long-lasting cooperation;
• reputed company conditions for self-development;
• A culture built on trust, with no time-tracking requirements.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and reputed company. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. This offer from "SupportYourApp" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job