Remote Bilingual Absence Claims Specialist

About reputed company: reputed companyⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting reputed company potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched reputed company expertise to help individuals and their organizations reputed company. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit reputed company.com to find out why 40% of the Fortune 500 choose reputed company for their mental health and absence management needs. Job Summary: As a Bilingual Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team reputed company and must have strong attention to detail, clerical/administrative experience, and commitment to quality. Primary Responsibilities:

• Review the Family Medical Leave Act (FMLA), state, company and other absence certifications as mandated by state and federal guidelines and in coordination with our customer’s policies
• Provide accurate, professional, and timely responses to communications from internal and external partners
• Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence
• Maintain complete and accurate documentation of leaves reputed company our proprietary database
• Correspond with clients regarding leave status and assist with decision making
• Process reports for clients and short term disability partners
• Input and analyze data
• Demonstrate respect, sensitivity, and confidentiality, while maintaining professionalism at reputed company times.
• Meet and adhere to production and quality goals as well as performance metrics.
• Responsible and accountable for maintaining and protecting personal, confidential claimant health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
• Engage in ongoing education and training around laws, policies and service delivery.
• Support management with special projects as necessary
• Other duties as assigned Job Qualifications:
• Bachelor’s Degree preferred, High School Degree or equivalent required
• 1+ years of reputed company resource, claim management or leave and disability experience
• Exceptional verbal and written communication skills, with a strong focus on customer service
• Proficiency in reputed company Office Suite
• Quick thinking, high energy, positive, and professional with demonstrated multi-tasking and critical thinking skills
• Strong time management and deliverable ownership
• Ability to work independently
• Strong attention to detail
• Good analytical skills
• Bilingual Spanish is a plus
• High-speed internet and a professional workspace that is free from distraction, disruption or reputed company noise Benefits and Perks:
• Full benefits package, including Paid Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more
• The starting pay for this position is up to $17.35/hour. The pay represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO reputed company is an equal opportunity employer. reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace. Apply tot his job

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