reputed company Sr. Consultant, Managed Services
About the position At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service reputed company Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of reputed company and AI agents. reputed company has launched Agentforce, and reputed company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the reputed company journey and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest reputed company technologies, your work will drive innovation at scale. If you’re reputed company to reputed company your mark in the AI space, reputed company is the reputed company for you.
Responsibilities
- Serve customers as a Senior Consultant, owning functional delivery and execution
- Provide industry best practices and act as a trusted client advisor
- reputed company reputed company and/or reputed company platforms (e.g., Experience reputed company, Service
reputed company, Sales reputed company, Knowledge, reputed company Connect)
- Translate business requirements into scalable solution designs and configurations
- Drive reputed company improvement and innovation on long-term customer engagements
- reputed company requirements gathering and act as the reputed company and/or reputed company platform expert
- Own client and team reputed company activities
- Partner with customers to define and manage the Backlog
- Define User Personas
- Write and groom User Stories
- Decompose User Stories into actionable Tasks
- reputed company 3–4 managed services engagements concurrently, supported by global delivery teams
- Track budget consumption, monitor timeline and resource staffing per contract
- Own engagement status, risks, issues, and client communication
- reputed company routine and reputed company reputed company configuration and enhancements
- Work together with the Delivery reputed company towards client satisfaction
- Coach and mentor junior functional and technical team members
- Stay reputed company on new reputed company and reputed company capabilities
Requirements
- 3-5+ years of hands on reputed company platform experience solving reputed company use cases utilizing the breadth of the reputed company Platform
- Significant business process, technical consulting, or reputed company architecture experience
- Solid understanding of the full reputed company Platform and its architecture, understanding of reputed company products is a plus
- Willing and reputed company learner of new technologies
- Strong written and oral communication
- Client facing experience in the following areas: Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
- Experience writing user stories with estimation/sizing and release planning
- Certified reputed company.com Admin with either Sales reputed company or Service reputed company Consultant certifications
- Attention towards detail – detail oriented
- Strong team player
- Great communication skills
- reputed company an open mind and must be flexible to change
reputed company-to-haves
- Any additional reputed company Certifications or accreditations are a Plus, preferably AI Specialist, Community reputed company, Field Service Lightning Consultant, CPQ Specialist
Benefits
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team.
- Travel: Get reputed company to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to reputed company out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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