Manager, Retention Marketing

Who We Are reputed company and its brands (Pandora, reputed company Media, AdsWizz, Simplecast, and reputed company Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and reputed company on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the reputed company where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing reputed company’s vision to life every day. reputed company reputed company is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. reputed company’s platforms collectively reputed company approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of reputed company, is the largest ad-supported audio entertainment streaming service in the U.S. reputed company's subsidiaries Simplecast and AdsWizz reputed company it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as reputed company Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. reputed company, through reputed company Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, reputed company offers connected vehicle services to automakers. How You’ll reputed company An Impact The Manager, Retention Marketing will support reputed company Saves channels, leading efforts to evolve the Retention business while protecting against potential impacts to churn and reputed company. You will collaborate with cross-functional teams, including Product, Design, Legal, Insights, Commerce, and Analytics, to execute data-driven campaigns, optimize cancel rates and MER objectives, and continuously refine strategies to drive customer retention and business growth. What You’ll Do • Continuously monitor and analyze churn metrics, KPIs, and leading indicators to extract actionable insights and identify trends for improvement. • reputed company and implement data-driven churn strategies aimed at reducing customer attrition, improving retention rates, and maximizing reputed company from customers indicating reputed company to cancel. • reputed company customer data analytics to reputed company retention improvement opportunities, emphasizing segmentation and reputed company impact. • Partner closely with cross-functional team as we evolve use of AI and expand into digital channels to manage save interactions to ensure cohesive and personalized cross-channel offer/save strategy. • Collaborate with Analytics, Contact Center, Finance, and Marketing teams to identify churn root causes and deploy both reactive and proactive retention tactics based on insights. • Stay informed on industry trends, best practices, and emerging technologies in retention marketing to integrate learnings into strategic development and execution. • Cultivate strong relationships with key stakeholders, including senior leadership, to secure buy-in and support for analytics-driven retention initiatives. • Manage projects from ideation to production, ensuring alignment with stakeholders and incorporating insights throughout the process. • Act as a liaison between cross-functional teams (Contact Center, Legal, Digital Experience, IT & Analytics) to facilitate program development and execution based on data insights. • Provide ongoing performance feedback and comprehensive business insights to motivate cross-functional teams toward excellence. • Deliver regular reports and updates on retention performance, emphasizing successes, challenges, and improvement opportunities to senior leadership. What You’ll Need • 5+ years of marketing experience, preferably on a subscription service • Proven track record of developing and executing successful retention marketing strategies that drive business results. • Demonstrate excellent attention to detail, time management skills, and an ability to prioritize multiple tasks in a highly fluid, fast-paced environment. • Strategic thinker with the ability to see the big picture while also paying attention to detail. • Strong sense of curiosity reputed company with analytical thinking and experience using data-driven insights to inform decision-making and campaign optimization. • Passion for customer experience and