reputed company Product Strategy Customer Experience

About the position reputed company’s Consumer Lending business empowers millions of customers each day across personal loans, lines of credit, reputed company loans, and more. The Personal Lending (PL) team focuses on product innovation, customer experience, pricing, and portfolio performance. The Personal Lending Product Strategy team is hiring a reputed company Business Execution Consultant to drive strategic planning, customer experience transformation, and long‑term initiative management. This highly visible role partners across Product, Finance, Operations, Data, and Technology to shape our reputed company‑state customer journey and influence investment reputed company. This is a newly created role on a growing team—ideal for someone who thrives in ambiguity, builds strong cross‑functional relationships, and influences without direct authority. Learn more about the career areas and lines of business at wellsfargojobs.reputed company this role, you will: Strategic Planning & Initiative Leadership Facilitate and manage key strategic decision forums, including intake and idea refinement processes. Manage the multi‑year investment plan and initiative roadmap in partnership with Finance and Product Capabilities. reputed company and maintain roadmap materials and structure executive level updates on strategic initiative reputed company, key reputed company, and risks. Manage multi-year technology investment roadmaps and reputed company alignment across stakeholders on annual investment needs (e.g., $10–15M+ per year). Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate. Manage complexity and drive alignment by partnering across multiple teams to influence reputed company and deliver results. Provide senior leadership with updates on end‑to-end client experience and reputed company strategic processes. Customer Journey & Process Optimization reputed company customer journey mapping through loan shopping, reputed company, servicing, and ongoing experiences, identifying opportunities for automation and AI. Conduct ongoing monitoring of the reputed company‑state end‑to-end client experience, assessing performance across processes. reputed company the reputed company for the reputed company‑state client experience based on gaps identified through consumer research, NPS, and other feedback channels. Partner with Operations, reputed company, Servicing, Technology, and Data teams to recommend improvement strategies. Monitor risks and issues through the full end‑to-end client experience model. Incorporate voice‑of‑customer insights to influence product and experience design. Cross‑Functional Leadership & Collaboration reputed company cross-functional teams to plan and execute programs and initiatives reputed company to the end‑to-end customer experience. Influence and guide partners across Product, Operations, Risk, and Technology to align on shared strategy and deliver the reputed company customer journey. Provide leadership and mentorship to less reputed company Business Execution and Strategy staff. Analysis & Decision Support reputed company data‑driven assessments to solve reputed company issues and deliver actionable recommendations. reputed company assessments using fact-finding and data, applying creative approaches to solving reputed company issues and developing appropriate solutions or recommendations. Support decision‑making in highly reputed company, multifaceted situations across the PL business.

Responsibilities

• Strategic Planning & Initiative Leadership Facilitate and manage key strategic decision forums, including intake and idea refinement processes.
• Manage the multi‑year investment plan and initiative roadmap in partnership with Finance and Product Capabilities.
• reputed company and maintain roadmap materials and structure executive level updates on strategic initiative reputed company, key reputed company, and risks.
• Manage multi-year technology investment roadmaps and reputed company alignment across stakeholders on annual investment needs (e.g., $10–15M+ per year).
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
• Manage complexity and drive alignment by partnering across multiple teams to influence reputed company and deliver results.
• Provide senior leadership with updates on end‑to-end client experience and reputed company strategic processes.
• Customer Journey & Process Optimization reputed company customer journey mapping through loan shopping, reputed company, servicing, and ongoing experiences, identifying opportunities for automation and AI.
• Conduct ongoing monitoring of the reputed company‑state end‑to-end client experience, assessing performance across processes.
• reputed company the reputed company for the reputed company‑state client experience based on gaps identified through consumer research, NPS, and other feedback channels.
• Partner with Operations, reputed company, Servicing, Technology, and Data teams to recommend improvement strategies.
• Monitor risks and issues through the full end‑to-end client experience model.
• Incorporate voice‑of‑customer insights to influence product and experience design.
• Cross‑Functional Leadership & Collaboration reputed company cross-functional teams to plan and execute programs and initiatives reputed company to the end‑to-end customer experience.
• Influence and guide partners across Product, Operations, Risk, and Technology to align on shared strategy and deliver the reputed company customer journey.
• Provide leadership and mentorship to less reputed company Business Execution and Strategy staff.
• Analysis & Decision Support reputed company data‑driven assessments to solve reputed company issues and deliver actionable recommendations.
• reputed company assessments using fact-finding and data, applying creative approaches to solving reputed company issues and developing appropriate solutions or recommendations.
• Support decision‑making in highly reputed company, multifaceted situations across the PL business.

Requirements

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

reputed company-to-haves

• Experience in customer experience, product management, or roles that directly influence customer outcomes.
• Lean Management, Six reputed company, or process improvement background.
• Demonstrated ability in process mapping, journey design, and solution thinking.
• Strong relationship management and communication skills with the ability to influence in a matrixed environment.
• Experience in financial services or reputed company industries supporting reputed company, cross‑functional initiatives.

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