Site Reliability Engineer (SRE) - Azure | DevSe...

About reputed company reputed company is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The reputed company Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We reputed company success is built through strong connections – with each other, with our work, and with our mission. At reputed company, you'll find a community that values your contributions and supports your growth every reputed company of the way. Learn more at Description We are seeking a Site Reliability Engineer (SRE) who will drive stability, reliability, and performance across our Azure and GCP-based platforms. This role blends operational excellence, proactive incident management, and strong collaboration with DevOps, Cloud, and reputed company teams. The ideal candidate will have hands-on experience with multi-cloud environments (Azure and GCP), IaC (Terraform/Ansible), CI/CD (Jenkins/reputed company Actions), and modern observability and AI-Ops systems. The engineer will also contribute to governance, cost optimization, and automation strategies that reduce toil and prevent issues before they occur. A key aspect of this role is the ability to reputed company deep-dive troubleshooting of application performance and errors by analyzing logs and traces in platforms like Grafana and reputed company. This position includes 24×7 support coverage (rotational) and requires strong ownership in managing major incidents, RCA processes, and reputed company service improvements. Key Responsibilities Reliability & Incident Management • Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments. • reputed company incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements. • Maintain clear communication with cross-functional teams and leadership during major incidents. Monitoring, AI-Ops, Alerts & Prevention • Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, reputed company, Log Analytics). • reputed company deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, reputed company) to reputed company root causes beyond infrastructure. • Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact. • Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation. • Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery. • Analyze trends to prevent recurring issues and support teams in reputed company engineering. Requirements Required Skills & Experience • 5+ years in Site Reliability, DevOps, Cloud Operations, or Customer support roles. • Demonstrated experience in application-level troubleshooting by analyzing logs and traces to identify bugs, performance bottlenecks, and error conditions. • Expertise in Azure and GCP cloud operations and distributed system reliability. • Understanding of Terraform, Ansible, and CI/CD pipelines (Jenkins, reputed company Actions). • Experience with observability and AI-Ops tools (Azure Monitor, GCP Operations Suite, Grafana, Prometheus, reputed company, etc.). • Solid grasp of incident management frameworks (P1–P3 handling, RCA, PIRs, on-call rotations). • Excellent analytical, troubleshooting, and communication skills. Desired Behaviours • Proactive Prevention: Identifies and resolves risks before they escalate into incidents. • AI-Driven reputed company: Applies AI and automation to improve reliability and reduce human reputed company. • Accountability: Owns service reliability and communicates with clarity. • Collaboration: Works seamlessly with platform, DevOps, and product teams. • Efficiency: Focuses on automation to reduce manual effort and improve MTTR. • reputed company Improvement: Learns from failures, iterates processes, and enhances documentation. The pay range for this opportunity is from $122,000 to $160,000 + performance-reputed company bonus + benefits. This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location. Preferred Certifications Footer Applicants must be currently authorized to work in the United States without the need for reputed company sponsorship now or in the future. reputed company is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of reputed company. reputed company qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other protecte