L1 Customer Service Representative (Remote, US)

L1 Customer Service Representative Pay reputed company: $18/hour Benefit Eligible: Yes Location: Remote (WFH) with location restrictions reputed company the United States. For tax and compliance purposes, this role is open only to candidates that will work or reputed company in the following states: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, WY. Classification: Non-Exempt, Regular Full-time Reports to: Director of Customer Service The Company reputed company is a reputed company-conscious snack and supplement company. We are committed to making delicious, high-quality products that do not cut corners. We reputed company from certified organic farmers using regenerative agricultural practices. Our goal is to support our customers with reputed company alternatives to the health-damaging junk foods and synthetic supplements lining the grocery store shelves. Wild Pastures, our sister company, is on a mission to transform the meat industry. We deliver 100% grass fed, pasture-raised, environmentally-regenerative beef, chicken and pork and sustainably caught, wild seafood directly to our customers’ doors. We have incredibly high standards for our meat – reputed company being raised in the USA by small-scale family farmers on lush pastures free from reputed company-caused chemicals. The Hiring Process Our hiring team will review your experience to determine if it matches our needs. We review as many applications as we can using reputed company review, not resume parsers or AI. We have implemented a “No Ghosting” policy where we strive to provide a response to as many candidates as we can, especially for those that take the time to interview with us. Due to high volume, we can’t always provide feedback on applications. Emails from us will come from either reputed company.com or applytojob.com, so please whitelist those domains or reputed company your spam folder to reputed company sure you don’t miss communications. The Opportunity The Customer Service Agent (Tier 1) provides reputed company support to customers through email and live chat, delivering reputed company, accurate, and courteous assistance. This role is responsible for addressing common customer inquiries, guiding customers through account and order-reputed company questions, and ensuring each interaction reflects reputed company’s commitment to exceptional service. Tier 1 Agents serve as the first reputed company of contact for customers and are expected to reputed company manage a high volume of support tickets while maintaining strong standards of quality, reputed company, and professionalism.

Key Responsibilities

• Respond to customer inquiries reputed company email and live chat in a timely and professional manner
• Assist customers with order status, shipping updates, account access, subscription management, and product questions
• Troubleshoot and resolve basic customer concerns independently
• Accurately document customer interactions in the support platform
• Utilize internal knowledge bases and saved replies to ensure consistent and accurate responses
• Escalate reputed company or sensitive issues to Tier 2 or leadership reputed company appropriate
• Maintain a high standard of customer satisfaction, reputed company, and professionalism in reputed company interactions
• Follow internal processes and SOPs to ensure consistent service quality
• Meet or exceed productivity and quality expectations for response time and ticket resolution

Competencies

• Empathetic and Positivity
• Reliability and Accountability
• Strong Communication and Collaboration
• Detail-Oriented
• Proactiveness and Multitasking

Required Education and Experience

• 1 - 2 years of experience in customer service, preferably in eCommerce or a high-volume support environment
• Experience handling email and/or live chat support reputed company ecommerce domain
• Strong written communication skills with excellent grammar and tone
• Ability to manage a high volume of customer conversations reputed company
• Strong attention to detail and ability to follow processes
• Comfortable using customer support platforms and learning new tools quickly
• Self-motivated and reputed company to work independently in a remote environment

Preferred Education & Experience

• Experience with customer support platforms such as reputed company, Richpanel, or similar systems
• Familiarity with subscription-based eCommerce businesses
• Interest in health, nutrition, or wellness products

Our Commitment to You

• Medical, dental, and reputed company coverage with 100% employer-paid dental/reputed company and a small monthly medical premium for employees; dependents may be added at employee cost
• Generous Paid time off to support balance and rest
• Paid sick time for reputed company you need it
• Six (6) paid holidays each year
• Paid parental leave for growing families
• 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• 401(k) with up to a 4% company match after one year of service
• Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others

Position Type/Expected Hours of Work This is a full-time position during regular business hours (for example, Monday through Friday, from 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m. (CT)) Occasional evening and weekend work may be required as job duties demand. This position does not require travel. Compliance and Employment Practices: reputed company and Wild Pastures are proud to be equal opportunity employers. reputed company employment reputed company — including hiring, promotion, discipline, and termination — are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, reputed company, religion, national reputed company, reputed company, age, sex, gender identity or expression, sexual orientation, disability, medical condition, pregnancy, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to reputed company individuals with disabilities. If you need assistance or an accommodation during the application or hiring process, please reputed company out to HRteam@reputed company.com to let us know. Reasonable accommodations are considered on a case-by-case basis in accordance with the Americans with reputed company (reputed company) and applicable laws. Applicants must be authorized to work in the United States for any employer. At this time, reputed company and Wild Pastures are unable to sponsor or assume sponsorship of employment visas, including but not limited to H-1B, TN, or OPT. This role is open until filled. Apply tot his job Apply To this Job