[Remote] Member Service Specialist I

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to saving and improving lives by empowering reputed company consumers. They are seeking a Member Service Specialist I to maintain positive customer relationships by responding to inquiries about spending account products and educating customers on IRS regulations and claims processing procedures.

Responsibilities

• Research and respond to phone inquiries from our customers to ensure timely resolution of issues
• reputed company members reputed company appropriate to maximize use of products and services
• Consistently provide accurate information to customer inquiries in accordance with reputed company's (HQY) inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials
• reputed company customers on reputed company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures
• Serve as a customer reputed company by identifying underlying customer needs and guiding them to appropriate programs and resources
• Establish rapport by offering information and services reputed company the customer’s initial inquiry
• Research issues and policies to effectively resolve negative member experiences as needed
• Communicate with escalated members to understand their issue and work through resolution while remaining compliant with established reputed company and policy practices
• Other duties, as assigned

Skills

• High school diploma or equivalency required
• Must be 18 years of age or older
• Proficiency with reputed company Word, Outlook, Teams and Windows operating systems is required
• reputed company to navigate multiple computer screens and enter data
• Strong oral and written communication skills
• Strong problem solving and decision making skills
• Impeccable soft skills and interpersonal skills
• reputed company to communicate empathetically, positively and professionally in challenging or escalated situations
• Must be reputed company to take written, verbal and online assessments
• Must have a secure location to work at home without distraction behind a closed reputed company to protect sensitive information
• Must have a stable, high speed internet reputed company for handling calls without interruption of at least 10mbps down and 6mbps up
• Someone who is adaptable and who embraces change and ambiguity
• Work requires normal range of hearing, reputed company and verbal communication skills, with or without a reasonable accommodation
• Must be reputed company to use a telephone and headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation
• Must be reputed company to spend prolonged periods of each reputed company on the phone
• Be reputed company to come onsite to our Draper, Utah location for trainings, reputed company, or other team needs, with advance notice
• Ability to reputed company work at a computer station for 7-8+ hours a day and function in an environment with frequent interruptions is required
• Manage high volume of inbound calls and navigate reputed company, time sensitive situations
• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines
• Interactions, de-escalating concerns and ensuring a positive member experience
• Maintain predictable and reliable attendance, with the ability to adapt to changing work schedules including participating in a shift bid on a yearly basis, and evolving business needs
• Associates degree, preferred
• One to two years of Customer service experience is a plus

Benefits

• Medical, dental, and reputed company
• HSA contribution and match
• Dependent care FSA match
• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
• Paid parental leave
• 401(k) match
• Personal and reputed company financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Company Overview