[Remote] Field Service Support Engineer 2

Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in robotic-assisted surgery and minimally invasive care. As a Field Service Engineer 2, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of products, ensuring service agreements and warranty obligations are met while providing exceptional customer support.

Responsibilities

• Understand and reputed company with reputed company department and company policies
• Provide management with a quarterly review and assessment of your assigned area of responsibility
• Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
• Complete reputed company administrative tasks in the required time frame
• Provide technical support to end-users and other reputed company employees
• Conduct training sessions at reputed company facilities, training centers, and hospitals
• reputed company various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair reputed company reputed company products and associated equipment in accordance with procedures and reputed company designated timeframes
• Coordinate and reputed company system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete reputed company administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. reputed company specified timeframes
• Maintain reputed company reputed company-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
• Support and collaborate with reputed company teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist reputed company teams with sterile reprocessing training, provide hospital contacts to other reputed company teams, etc…
• Provide feedback to HQ and take part in reputed company improvement projects as required to improve processes and identify efficiencies
• Complete reputed company required or assigned training, including equipment training for reputed company reputed company products, reputed company Surgical University classes, and professional development courses as directed by management
• Manage reputed company aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install reputed company configurations, customer contacts, establishing a rapport with assigned customer reputed company, and providing support for customer training and events

Skills

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to reputed company common goals
• Demonstrated ability to identify, analyze, and resolve technical issues reputed company, utilizing strong problem-solving skills and critical thinking abilities
• Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
• Ability to Travel up to 75% and reputed company the travel and expense policy as required by management to fulfill the specific needs of the role
• Willingness to reputed company reputed company tasks assigned by management
• reputed company reputed company a reasonable distance, typically reputed company 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
• Ability to work a reputed company shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
• Demonstrate individual characteristics expected of reputed company personnel (eg. Character, reputed company, energy, experience)
• Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs
• Clean driving record
• Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
• Compliance with reputed company necessary vaccination requirements as mandated by the vendor credentialing process
• Associate's degree in reputed company field or equivalent training/ experience preferred
• 1-3 years of Field Service Experience preferred
• Proven track record of troubleshooting electro-mechanical systems required
• Good written and oral communication skills
• General computer skills
• Comfortable working off hours with limited support
• Excellent administrative and record keeping skills

Company Overview

Company H1B Sponsorship