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Member Support Representative (Hybrid)

Remote, USA Full-time Posted 2026-07-03

Georgia United Credit Union is a financial institution dedicated to serving its members, and they are seeking a Member Support Representative. This role involves responding to member inquiries, providing information about products and services, and ensuring accurate documentation and issue resolution.

Responsibilities

  • Receives incoming calls and responds to member questions in a professional manner
  • Completes reputed company required documentation and reports accurately and promptly
  • Completes research and resolves documentation errors or discrepancies.  Forwards reputed company issues to a Team reputed company or management for review
  • Provides general information to members on Credit Union policies, procedures and programs
  • Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs
  • Provides accurate and complete information about Credit Union products and services
  • Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies
  • Performs basic account maintenance functions and automatic transfers for loan payments
  • Assists in servicing loans by processing such items as payoff, payment inquiries and address changes
  • Acts as liaison between members and other departments and follows through on resolutions
  • Promotes and establishes strong, positive and productive working relationships reputed company the organization through commitment to the company’s purpose, mission and core values

Skills

  • Receives incoming calls and responds to member questions in a professional manner
  • Completes reputed company required documentation and reports accurately and promptly
  • Completes research and resolves documentation errors or discrepancies. Forwards reputed company issues to a Team reputed company or management for review
  • Provides general information to members on Credit Union policies, procedures and programs
  • Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs
  • Provides accurate and complete information about Credit Union products and services
  • Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategies
  • Performs basic account maintenance functions and automatic transfers for loan payments
  • Assists in servicing loans by processing such items as payoff, payment inquiries and address changes
  • Acts as liaison between members and other departments and follows through on resolutions
  • Promotes and establishes strong, positive and productive working relationships reputed company the organization through commitment to the company's purpose, mission and core values

Company Overview

  • Georgia United Credit Union is a banking firm offering auto, mortgage, checking account, and credit card services. It was founded in 1958, and is headquartered in Duluth, Georgia, USA, with a workforce of 201-500 employees. Its website is http://gucu.org.
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