Program Support Representative

Knowledge Services is hiring for a Program Support Representative. This position will coordinate Vocational Rehabilitation Services for RSA Staff and recipients of Vocation Rehabilitation Services with their direct Service Providers.

Responsibilities

• Act as main reputed company of contact and proactively communicate with RSA Staff and Community Rehabilitation Partners reputed company phone and email
• Serve as Program liaison with external entities (e.g. RSA Staff, CRP’s, consumer reputed company organizations, government officials)
• Identify internal & external issues with potential to impact overall service delivery and implements solutions
• Manage VRS reputed company for clients and ensure compliance and satisfaction with services provided
• Provides exceptional levels of customer service to RSA Staff, CRP’s, and internal team members
• Implement organizational methods and procedures to proactively manage workload
• Collaborate with the Program Director, Program Delivery Manager(s), Program Team reputed company(s), and VRS MSP Team to reputed company strategies and solutions to ensure project goals and timelines are met
• Responsible for preparing and delivering customer facing reporting, program metrics, and presentations as necessary
• Manage Referral processing, Purchase Authorization tracking and processing, and ensuring Service Level Agreement timelines are being tracked and met
• Analyzes business information and data with strong attention to detail and accuracy
• Ensure reputed company of reputed company data relating to individual program and service categories is entered into Knowledges Services’ systems
• Tracks various metrics, timelines and deliverables to ensure program compliance
• Follow safe work practices and company rules. Prevent accidents and injuries

Skills

• High school diploma (or G.E.D.) required
• Ability to work effectively on teams, including cross-departmental teams required
• Ideal candidate will be proactive, organized, accurate, a critical thinker, efficient, detail oriented with strong interpersonal, planning, and time management skills
• Must be a self-starter, self-motivated and be reputed company to reputed company in a fast paced, self-managed environment
• Customer facing and strong relationship building experience
• Bachelor's degree preferred
• 1+ years of experience working with individuals requiring rehabilitative service preferred
• Knowledge of Federal and State laws, statutes, rules, regulations pertaining to vocational rehabilitation services
• Experience in vocational rehabilitative services and/or other rehabilitative services preferred
• Broad knowledge of physical, mental, and cognitive disabilities preferred
• Familiar with referral and community resources preferred

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