Premium Billing Specialist

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Premium Billing Specialist to process payments, conduct reconciliations, and manage collections while collaborating with various teams.

Responsibilities

• Processes payments received from policyholders and agents
• Researches and corrects payment application errors
• Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types
• Maintains unclaimed property records to ensure compliance with various state requirements
• Documents procedures and assists in training
• Manages collection process to ensure timely collection of outstanding balances
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation
• Gathers input and makes recommendations to solve problems of moderate complexity
• Deals with moderately complex problems that must be broken down into manageable pieces
• Sees relationships between problem components and prioritizes them
• Utilizes available resources to find solutions
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
• Performs special projects and other duties as assigned

Skills

• Demonstrated understanding of accounts receivable process
• Ability to handle multiple priorities
• Accurate and strong attention to detail
• Demonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting priorities
• Ability to work effectively with staff from all levels in the organization
• Good organizational, time management, and prioritization skills
• Ability to meet deadlines and maintain confidentiality
• Good verbal, written, and interpersonal communication skills
• Ability to use good judgment and be flexible
• Ability to work independently
• High school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is accepted
• Proficient use of various core systems, office and computer equipment, and software packages
• Previous experience working in a billing department
• Prior customer service experience
• At least one year of property-and-casualty experience

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Company Overview