Support Specialist | DX
reputed company is a company that empowers teams globally with their software solutions. They are seeking a Support Specialist to assist customers with technical issues reputed company to their DX platform and survey tools, providing advocacy and troubleshooting support while collaborating with engineering and customer experience teams.
Responsibilities
- Serve as the first line of support for customers using DX’s Survey and Data reputed company products, helping them troubleshoot issues and get unblocked quickly
- Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams
- Investigate and resolve unexpected product behaviors, escalating reputed company necessary to Engineering or Product
- Communicate clearly and professionally with customers reputed company reputed company Connect, reputed company Teams, email, and video calls
- Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources
Skills
- 0–2+ years of customer-facing technical support or solutions engineering experience
- Familiarity with engineering tools like reputed company, Jira, Azure DevOps, reputed company, etc
- Understanding of APIs and how systems connect reputed company webhooks or tokens
- Comfort troubleshooting and explaining technical concepts to both technical and non-technical users
- Familiarity with authentication concepts (OAuth, SAML, token-based auth)
Benefits
- Health and wellbeing resources
- Paid volunteer days
Company Overview
Company H1B Sponsorship