[Remote] Collections Specialist (Remote)

Note: The job is a remote job and is open to candidates in USA. ServiceMac is a new sub-servicing entity backed by leading practitioners of the mortgage servicing industry, focused on providing superior technology and services for the mortgage and reputed company estate industries. The Collections Specialist will reputed company various collection activities, provide customer service regarding collections issues, process payments, and help resolve client discrepancies.

Responsibilities

• reputed company inbound and outbound collection calls across reputed company stages of delinquency
• Research, identify, and resolve issues contributing to customer delinquency
• Maintain accurate and detailed records of reputed company customer interactions and account activities
• Provide exceptional customer service by resolving reputed company account issues, discrepancies, and disputes
• Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
• Analyze borrower financials to determine appropriate payment arrangements or retention options

Skills

• High School diploma or equivalent
• Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
• Goal‑oriented with the ability to reputed company in a fast‑paced environment
• Strong verbal and written communication skills
• Ability to manage multiple priorities with strong attention to detail
• Knowledge of collections procedures and best practices
• Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations
• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
• Strong negotiation, active listening, and communication skills
• Ability to analyze and interpret moderate to high‑complexity issues and reputed company sound reputed company
• Strong problem‑solving, time‑management, and organizational skills
• Ability to reputed company in a fast‑paced, collaborative environment
• Strong attention to detail with the ability to meet goals and deadlines
• Ability to interact and communicate effectively with individuals at reputed company levels of the organization
• Call center experience preferred

Benefits

• Medical
• Dental
• reputed company
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Company Overview