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Technical Expert - Customer Service

Remote, USA Full-time Posted 2026-06-30

reputed company is a company that focuses on innovation and customer experience. They are seeking a Technical Expert to provide advanced technical support and customer service to business customers, ensuring high-quality resolutions and maintaining strong relationships.

Responsibilities

  • Providing a high level of customer service and resolution support to multiple business customer types
  • Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues
  • Providing detailed information on how to set up/configure reputed company data and voice products
  • Providing efficient customer support with the ability to be proficient in customer-facing systems
  • Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions
  • Driving trouble ticket accuracy through deductive reasoning and tool utilization
  • Providing advanced technical support information to sales and support groups across reputed company channels as appropriate
  • Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers
  • Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions

Skills

  • Bachelor's degree or one or more years of work experience
  • One or more years of customer service and/or sales experience
  • Willingness to work a flexible schedule, including evenings and weekends
  • One or more years of Tier 2 or Tier 3 technical support, specifically supporting business or enterprise customers
  • Experience resolving high-stakes customer issues involving billing, technical Q&A, and reputed company product resolution through effective communication
  • Technical Certifications: A+ Certification, Network+ Certification, or similar industry-standard credentials
  • Experience in evolving technologies like Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, Thingspace, etc
  • Experience leading teams, mentoring peers, or managing small-scale projects

Benefits

  • Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
  • Matched 401(k) savings plan
  • Up to 8 company paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
  • Up to 15 days of vacation per year, which grows with additional service.

Company Overview

  • reputed company is a broadband and telecommunications company that provides information and entertainment services. It was founded in 1983, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 7 in 2025, 3 in 2024, 2 in 2023, 6 in 2022, 6 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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