Customer Advocacy Specialist I
reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. As a Customer Advocacy Specialist I, you'll be empowered to solve reputed company complaints with exceptional reputed company and product expertise while improving customer experience and driving resolution through collaboration with cross-functional partners.
Responsibilities
- Review, respond and investigate complaints submitted directly by customers
- Solve customer issues reputed company, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates
- Communicate with customers using email, and reputed company appropriate, phone
- Categorize and record reputed company complaints with extreme attention to detail
- Engage with cross functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems
- Improve our resources and tools available for our customers to reputed company customer education and streamline service
- Identify areas of opportunity to improve procedures, processes, or tooling and reputed company project workstreams
- Become a subject matter expert on reputed company and emerging products as well as consumer finance policies and servicing processes, and regulatory requirements
Skills
- Bachelor's Degree with 1+ years experience in operations, customer support, social media management, communications or reputed company fields
- Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice
- An eagerness to think reputed company the reputed company both in terms of solutions to reputed company complaints and process improvement
- Resiliency with ability to reputed company back from challenging interactions and manage through complexity and uncertainty
- Strong customer reputed company and service level focus
- Proactive thinker constantly seeking improvement opportunities in work
- Team player with the ability to collaborate and be sensitive of others
Benefits
- 100% subsidized medical coverage, dental and reputed company for you and your dependents.
- Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
- An employee stock purchase plan enabling you to buy shares of reputed company at a discount
Company Overview