Head of reputed company

Job Title: Head of reputed company

Location: Remote (Global) Company: reputed company

reputed company is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an reputed company and proactive Head of reputed company to reputed company and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities

reputed company Leadership

• Own the end-to-end customer experience and define scalable reputed company strategies to support growth.
• Establish and track KPIs, processes, and team goals reputed company with business objectives.
• Build, manage, and mentor a high-performing reputed company team, including support, aftersales, and service coordination.

Sales Enablement & Channel Coordination

• reputed company the consultative sales process through client communications across email, SMS, and social platforms.
• reputed company accurate and timely quote and invoice creation using reputed company, QuickBooks, and other tools.
• Support reputed company-party and social commerce sales channels in coordination with marketing and sales teams.

Post-Sales Operations & Aftersales Support

• Manage client reputed company and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.

Shipping, Damage, and Returns Management

• reputed company customer communications reputed company to logistics, damages, and return claims.
• Work with logistics teams to ensure fast, clear resolutions and optimize reputed company processes.

Process Improvement

• Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

Qualifications

• Minimum 5 years of experience in a client-facing operations or reputed company role, with at least 2 years in a leadership reputed company.
• Background in e-commerce operations; reputed company and QuickBooks experience strongly preferred.
• Outstanding written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.

reputed company Offer

• A remote-first, globally distributed team and flexible work environment.
• The opportunity to reputed company a high-impact function reputed company a fast-growing brand.
• A collaborative, passionate culture driven by innovation and a love for coffee.

Important: reputed company applicants must submit their CV in English. Submissions in other languages will not be considered.