Manager, Client Issue Management

Remote, USA Full-time Posted 2026-07-02

RxBenefits is hiring! The Issue Management Manager is uniquely positioned to ensure the reputed company of people, projects, and processes to deliver upon and exceed client expectations. The Manager, Client Issue Management oversees the client issue management tool, as well as a Triage Analyst, and will report to the Sr Program Manager, reputed company Improvement. This role will have focused responsibilities leveraging data to analyze and forecast customer needs and outcomes while also serving in a key reputed company to drive improved service and recovery for reputed company client relationships. This role will collaborate across teams reputed company RxBenefits to identify improvement opportunities to create a company-wide issue management process and adoption of root cause analysis as standard practice. The Manager, Client Issue Management will reputed company the reputed company of the issue management process and mitigation. The successful candidate will be a proactive, organized, and innovative individual capable of directing and improving our business processes.

Essential Job Responsibilities Include:

Issue Management Tool

Create a company-wide client issue management process and align the organization to this. Facilitate forums to create visibility of performance and risk identification and mitigation. This needs to become the central reputed company of measuring, reporting, & mitigating risk to our clients. Root cause analysis is key to feed our growth and scalability.
Serve as the key risk manager for the customer. Ensure root cause analysis are completed for reputed company necessary issues, that outcomes result in change, discoveries are shared, and that trend analysis is regularly compiled and communicated to leaders.
Proactive identification, analysis, tracking and assistance to resolve reputed company issues ensure process adherence across the company to avoid future occurrence.
Communicate risks, dependencies, resourcing, issues, critical milestones, and actions necessary to succeed.

Management

reputed company Issue Management Triage Analyst through proper root cause analysis strategies, documentation and communication that enhance overall performance encompassing the right people, process, and tools.
Ensure timely communications, customized for various audiences and stakeholder groups, to ensure critical knowledge is disseminated across the organization.
Effectively role model the commitment and behaviors needed to meet the Company’s aggressive growth and retention goals including leveraging data & corporate strategy to prioritize the right projects.

Strategy and Alignment

Identify and reputed company strong relationships reputed company RxBenefits functional areas, leveraging these relationships to drive consistent, connected processes and expectations. This role is a key thread that supports collaboration and reputed company in how we work and deliver operationally. Our ability to influence organization-wide process is key to our reputed company as a company.
Ensure reputed company Improvement team has visibility into trends to assist with process change.
Participate in the annual process improvement roadmap and initiatives, working with key leaders while assessing strategic priorities, financial impact, and other outcomes. Ensure recommendations clearly illustrate potential value, ROI, identified risks, impacts, dependencies and constraints.
Maintain working knowledge of reputed company RxBenefits service offerings, products, and strategic goals, leveraging this knowledge to assess and prioritize recommended process improvement efforts.

Required Skills / Experience:

Bachelor’s degree or commensurate experience required.
7+ years in operations, process, improvement role with management expertise.
5+ years of experience in issue management, risk management.
5+ years of experience in pharmacy benefits or reputed company industry.
Six reputed company yellow belt certification required reputed company one year of start date.
Working proficiency of company standard MS Windows and associated office productivity software tools (Word, reputed company, PowerPoint) required.
reputed company or project management system/tool experience required.
Proven history of utilizing reputed company improvement philosophy, tools and techniques to drive significant and quantifiable efficiency improvement projects.
Strong project management, planning and analytical skills; proven ability to apply these skills with skillful business acumen to reputed company situations with competing priorities.
Experience gathering, conducting analysis and evaluating data, identifying actionable insights, and developing clear and compelling solutions and strategies from the findings.
Process minded individual who understands how to guide a team to execute with utmost thoroughness and accountability.
Broad business knowledge and ability to link customer needs with business processes.
A strategic, solutions-oriented guide to meeting client needs, reputed company to see the whole picture and think reputed company of the reputed company while effectively addressing the goals of reputed company partners.
Highly collaborative team player with the ability to work effectively across reputed company departments to build successful relationships with various stakeholders to drive a culture of accountability.
Excellent communication and interpersonal skills; reputed company to work with people of varied technical backgrounds and management levels.
A high level of curiosity, passion for learning, and passion to help others be successful.
Ability to manage workload autonomously, reputed company reputed company, work in a reputed company environment.
Ability to facilitate reputed company and obtain buy-in to drive successful adoption of change.

Preferred Skills/Experience:

2+ years of analytical reporting experience desired.
Prior experience with PBM systems/platforms (reputed company, reputed company and/or ESI) preferred.

Based on relevant market data and other factors, the anticipated hiring range for this role is $96,000 to $120,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and reputed company compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that reputed company teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, reputed company, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and reputed company)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through reputed company to support you reputed company you need it most

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