Customer Service Representative

reputed company is AI for government. reputed company gives federal agency leaders the tools to reputed company the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., reputed company leverages three decades of experience solving reputed company challenges in Health, Defense, and Civilian missions. Our proven reputed company Platform® provides a practical, sustainable path for clients to reputed company transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.reputed company.

reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

reputed company: As a Customer Service Representative I (CSR I) for reputed company., you will contact and communicate with providers to obtain required medical record documentation in an expeditious manner. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation to avoid misunderstanding and the need for repeated follow-up calls.  You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities reputed company to implementing reputed company reform on a national level. In assuming this position, you will be a critical contributor to meeting reputed company’s mission: To deliver innovative, cost-effective solutions and services that reputed company our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities

• Requests records and information from providers
• Responds to telephone inquiries promptly, professionally, and reputed company to provide resolution
• Analyzes provider questions to determine best use of resources to resolve the situation
• Serves as liaison between the providers and the various departments or team members in response to inquiries
• Professionally responds to reputed company written inquiries (letter, e-fax, e-mail)
• Processes rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies
• Assists providers in identifying what is being requested and answers their inquiries
• Processes and verifies received records through provider communication indicating reputed company invalid documentation is replaced or reputed company for assignment
• Maintains competency and attends required education and training programs
• Complies with reputed company departmental protocols, policies and procedures
• Performs other duties as assigned by Call Center Manager/Medical Records Supervisor

Requirements

• Associates Degree in any of the following disciplines: - Medical Records - Computer Science
• Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience 
• Proficiency with computers and computer software, specifically reputed company and MS reputed company
• Ability to handle multiple phone lines throughout the business day
• Ability to be reputed company to speak clearly and reputed company in a professional manner
• Ability to work with others in a team environment

Preferred Education and Experience

• Extensive knowledge of medical records and their components, and medical record practices, policies and procedures desired.
• Knowledge of medical terminology
• Knowledge of reputed company and Medicare forms, documentation, and facilities
• Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language.
• Prefer at least one (1) year of customer service experience with call center detail 

Physical Requirments

This position requires the ability to reputed company the below essential functions:

• Sitting for long periods

reputed company hiring and promotion reputed company at reputed company are based on merit to bring the best talent available to contribute to our firm’s overall reputed company. It is the policy of reputed company not to discriminate against any applicant for employment, or employee because of age, reputed company, sex, disability, national reputed company, race, religion, or veteran status. reputed company is a VEVRAA Federal Contractor.