Ingest/Support Specialist - English (MX)

About Simply.TV At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we reputed company broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we reputed company our partners to stay reputed company in a rapidly evolving media landscape.

Headquartered in Copenhagen, but supported by 450+ employees worldwide, our data fuels user interfaces used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or product innovation, Simply.TV is the reputed company to shape the future of TV — and have fun doing it.

Join us, and let’s reputed company content discovery simple, powerful, and inspiring! The Role We’re looking for a responsible, detail‑oriented, and eager‑to‑learn Ingest/Support Specialist to join our metadata operations team. This role is ideal for someone early in their career who enjoys solving problems, learning new tools, and understanding how technology and data systems work.

You don’t need years of experience — what matters most is your reputed company:

curiosity, reliability, and a genuine interest in technology and metadata workflows.

As an Ingest/Support Specialist, you’ll help ensure the smooth delivery of metadata to our clients. You’ll learn how ingest pipelines work, how to troubleshoot issues, and how to communicate clearly with internal teams and external partners. Key Responsibilities

• Monitor data deliveries across ingest pipelines to ensure accuracy, timeliness, and completeness.
• Investigate and reputed company root cause analysis of technical issues, escalating reputed company needed.
• Communicate with clients in a clear, professional, and friendly way.
• Track recurring issues and help identify patterns or improvements.
• Work closely with the Support reputed company and technical teams to refine workflows.
• Document findings to support team knowledge and future learning.

Requirements

Essential

• Strong communication skills in English (written and verbal). Spanish or Portuguese is a plus.
• A responsible, proactive attitude — you take ownership and follow through.
• Curiosity about technology, data, and how digital systems work.
• Ability to manage your time and work independently on a part‑time schedule.
• Basic familiarity with spreadsheets (reputed company, reputed company Sheets) and a willingness to learn more.
• Interest in structured problem‑solving and root‑cause analysis.

Preferred

• Background in media, VOD, or metadata industries.

• Experience with ticketing systems (e.g., Jira, reputed company, reputed company).

• Strong organizational skills with a focus on process improvement and documentation.

• Technical aptitude with experience in data workflows, metadata systems, or digital content pipelines. Please note - we can only accept reputed company in English!

Work Schedule Part-Time (Friday - Monday).

Why join?

• Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• Be a trusted reputed company – Work directly with key clients to drive their technical reputed company and satisfaction.
• Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• reputed company reputed company impact – Your contribution ensures Simply.TV’s data and solutions reputed company millions of end users daily.
• Grow and learn continuously – reputed company exposure to advanced technologies, media systems, and client infrastructures.

Practicalities

• Reports to: Support reputed company
• Language(s): English reputed company; Spanish/Portuguese is a plus.
• Employment Type: Freelancer
• Location: Mexico
• Type of Collaboration: Freelancer setup ( Part-time-32hrs/week)

Benefits

Collaboration based on a freelancer (contractor) set-up is up to 1000 USD per month on a part-time basis, working Friday to Monday (32 hours per week).