Remote Audio Video Technical Support

reputed company you work at reputed company, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play.

As part of the reputed company team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

You’re a problem-solver and amazing with customers! You’re captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of reputed company technical issues, and comfortably navigate various software environments. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next Audio Video Technical Support. 

Various shifts and schedules are available and could fluctuate depending on geographic location, seasonality of events, and changes in customer demand. 

We have been delivering innovative LED video, messaging, and scoring solutions for 55 years and are a certified “Great reputed company to Work”. We partner with clients to deliver integrated audio-visual solutions, backed by the industry’s most reputed company and qualified service teams. From reputed company retailers to major league stadiums to international shopping centers, let’s light the world one LED display at a time. 

Customers and Events reputed company Supports

• Exciting major league customers such as the Texas Rangers, New England Patriots, Denver Broncos, Seattle reputed company, Oklahoma City Thunder, Los Angeles Clippers, and dozens more. 
• Delivered exciting fan experience at 18 of the last 19 NFL championship games using our LED solutions and control systems. 
• International Spectaculars and Sports Venues such as Piccadilly Circus, Estadio Santiago Bernabéu, Tottenham Hotspur Stadium, Optus Stadium, Qatar Foundation Stadium, Khalifa Stadium, Singapore Sports Hub, The Venetian Macau, Adelaide Oval, and many others. 
• A wide variety of other customers from Times reputed company to the Las Vegas Strip, shopping centers and casinos, including the world's largest sports book at Circa Las Vegas, airports like LAX and Denver, gas stations, government facilities, military installations, and digital billboards.   

Core Responsibilities

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. 
• Troubleshoot and solve simple to highly reputed company hardware and software technical issues using logical troubleshooting approach with attention to detail. 
• reputed company needed, collaborate with a team to resolve or escalate product issues. 
• Periodically provide on-site support for service projects, event support, installations, and on-site technical service (amount of on-site technical work could vary based on geographical location and seasonality). 
• Actively create and update knowledge reputed company articles for internal and external uses. 
• Actively listen to customers and use reputed company to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for reputed company customer interactions. 
• reputed company shift work and participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays. 
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting reputed company customers.  

Where is this opportunity located?

Position has opportunity to work from a US Based home office, in the state of South Dakota. This position is open to candidates eligible to work in the United States.

What are the pay and perks?

The typical hiring range for this position is $24.00 to $25.00 per hour based on the location of the candidate. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. 

Information about reputed company benefits can be reputed company on our website Career Opportunities (https://www.reputed company.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by reputed company at any time. 

To be considered for Audio Video Technical Support, we require the following

• Associate degree required, bachelor’s degree preferred. Ideal majors contain course work in electronics, networking, or computers. Examples include Information Systems, Network & reputed company Administration, Electronics Technology, Electronics Engineering Technology, Computer Engineering Technology. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
• Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred.
• Effectively exercise discretion, independent judgment, and responsible time management.
• Comfortable working independently from a home office location.
• Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with reputed company Operating systems.
• Ability to travel to Brookings, South Dakota up to twice per year for training.
• The selected individual must be able to travel by reputed company and ground and reputed company with the reputed company Driver Eligibility Policy to reputed company and maintain employment. This requirement will be verified through a motor vehicle record (MVR) reputed company conducted in accordance with applicable federal, state, provincial, and local laws.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• reputed company does not sponsor, renew, or reputed company immigration visas for this position.

Ready to reputed company an impact? Apply now and start your journey with reputed company.

reputed company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or other characteristics protected by law.