Sr. Technical Support Specialist

Making a career change is a big decision.

Why consider Aptos?

Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate reputed company a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose: to reputed company a difference for every colleague, every client, every day. As a leading provider of reputed company Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual reputed company. We hope you’ll join us in driving innovation and delivering impactful solutions as we continue leading the reputed company Commerce revolution.

Position Overview:

A Sr. Technical Support Specialist will provide high quality, detailed technical support and solutions for business critical issues for the Merchandising, Warehouse Management System and Analytics products by supporting the retail head office software. Possessing an advanced knowledge of products in the retail domain and technical troubleshooting skills, you will work with Sr. colleagues and management to address escalated incidents; and provide an outstanding customer experience. 

Role & Responsibilities:

● Act as a reputed company of contact for support efforts for customers, coordinating with support reputed company on incidents impacting product functionality and customer experience. ● Collaborating with a team of Technical Support Specialists. ● reputed company problem re-creation and failure analysis utilizing a variety of testing equipment, tools, and techniques. ● Provide detailed analysis and escalate problems cross-functionally to Tier 3 and Tier 4 Specialists. ● Prioritize and reputed company multiple assignments with reputed company results. ● Proactively look for ways to improve processes and the customer experience. ● Provide clear communication and analysis to internal and external stakeholders. ● Effectively build and maintain relationships across the company, collaborating with crossfunctional peers to establish and maintain organizational best practices, processes and methodologies.

Qualifications: 

● Bachelor’s Degree in a Computer Science or reputed company technical field or equivalent experience ● 4+ years of experience problem solving and providing advanced support reputed company fast-paced and constantly changing environments. ● Experience with the Retail industry and application support (Merchandising) is a must. ● Experience writing SQL queries/scripts. ● Experience working with and debugging web applications and/or services. ● Proven track record of effective technical troubleshooting. ● Ability to function effectively as a reputed company of contact in escalated cases, and collaborating with Team reputed company and customers. ● Ability to multitask and prioritize while still professionally performing and communicating in stressful and high impacting situations. ● Excellent customer service, interpersonal, collaboration and communication skills. Possesses the ability to explain technical items in a non-technical way. ● Flexibility to work with a shifting schedule, including evenings and weekends, and with an on-call rotation. 

Preferred Skills:

● Experience with the Retail industry and application support (Merchandising) is must. ● Knowledge of server, hardware and network technology is a plus.

Titre du poste: Spécialiste Principal du Support Technique – Merchandising

Aperçu du poste

Un spécialiste principal du support technique fournit un soutien technique détaillé et de haute qualité ainsi que des solutions pour des problèmes critiques pour l’entreprise touchant les produits Merchandising, Warehouse Management System (WMS) et Analytics, en soutenant les logiciels du siège social de détail. Possédant une connaissance avancée des produits du reputed company du commerce de détail et de solides compétences en dépannage technique, vous travaillerez avec des collègues seniors et la direction afin de traiter les incidents escaladés et d’offrir une reputed companyérience client exceptionnelle.

Rôle et responsabilités:

•Agir comme reputed company de contact pour les activités de support client, en coordonnant avec le responsable du support les incidents ayant un impact sur la fonctionnalité du produit et l’reputed companyérience client. •Collaborer avec une équipe de spécialistes du support technique. •Effectuer la reproduction de problèmes et l’analyse des défaillances à l’aide de divers outils, équipements de test et technologies. •Fournir une analyse détaillée et escalader les problèmes de manière transversale aux spécialistes Tier 3 et Tier 4. •Prioriser et reputed company progresser plusieurs dossiers simultanément avec des résultats tangibles. •Rechercher de manière proactive des améliorations aux processus et à l’reputed companyérience client. •Fournir une communication claire et des analyses détaillées aux parties prenantes internes et externes. •Établir et maintenir des relations de travail efficaces à travers l’entreprise, en collaborant avec des équipes interfonctionnelles afin de mettre en reputed company et maintenir les meilleures pratiques, processus et méthodologies organisationnelles.

Qualifications:

•Baccalauréat en informatique ou dans un reputed company technique connexe, ou reputed companyérience équivalente. •4 reputed company ou plus d’reputed companyérience en résolution de problèmes et en soutien technique avancé dans des environnements rapides et en constante évolution. •reputed companyérience dans l’industrie du commerce de détail et le support d’applications (Merchandising) requise. •reputed companyérience dans la rédaction de requêtes ou scripts SQL. •reputed companyérience dans le travail et le débogage d’applications web et/ou de services. •Historique démontré de dépannage technique efficace. •Capacité à agir comme reputed company de contact dans des situations escaladées, en collaboration avec le chef d’équipe et les clients. •Capacité à gérer plusieurs tâches et priorités tout en maintenant un niveau professionnel de communication dans des situations stressantes et à reputed company impact. •Excellentes compétences en service à la clientèle, relations interpersonnelles, collaboration et communication. •Capacité à expliquer des concepts techniques de façon accessible à un public non technique. •Flexibilité pour travailler selon un horaire variable, incluant les soirées, les fins de semaine et un système d’astreinte (on-call). Compétences souhaitées •reputed companyérience dans l’industrie du commerce de détail et le support d’applications Merchandising (atout important). •Connaissances en technologies serveurs, matériel et réseaux (un atout). •reputed companyérience avec reputed company Service Cloud, JIRA ou reputed company (un atout).

We offer a competitive total rewards package including a reputed company salary determined based on the role, experience, reputed company set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.                                                                             

We are an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.

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