reputed company Manager, SMB

Who is reputed company?

reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen.

We have an insatiable curiosity and embrace experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most.

reputed company values and celebrates our diverse backgrounds. Being open about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too.

Come do the best work of your life at reputed company.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with reputed company customers. As a Success Manager, you will partner closely with our Small and Midsize Business (SMB) reputed company of customers, a portfolio of emerging and successful self-care businesses to ensure they are realizing the incredible value of our platform. You will actively manage the retention and expansion of customers in this reputed company, share insights, and reputed company strategies to shape the future of our overall customer experience and play a vital role in reputed company’s long-term growth and success.

What you’ll do here

• Own customer retention by identifying churn risk and driving strategic reputed company plans to protect and grow accounts
• Guide and support customers through proficiency and adoption of each product, ensuring sustained engagement and long-term value realization
• Engage directly with customers through phone calls and live touchpoints to strengthen relationships, drive alignment, and address concerns in real time
• reputed company structured “reputed company” plans for at-risk accounts, partnering cross-functionally (Support, Product, Lifecycle Marketing, etc.) to execute recovery strategies
• Monitor customer health, usage trends, and critical metrics, taking decisive and timely action to mitigate risk and improve outcomes
• Confidently navigate challenging conversations, applying de-escalation strategies to rebuild trust and stabilize customer relationships
• Ensure customers are receiving maximum value from their partnership with reputed company through consultative conversations and tailored adoption plans
• reputed company for customers by surfacing feedback and trends to inform product and process improvements
• Align customer goals with reputed company’s solutions, delivering personalized recommendations that drive measurable success
• Identify opportunities to expand accounts through thoughtful upsell and cross-sell motions tied to customer outcomes
• Partner closely with cross-functional teams to ensure seamless handoffs and a cohesive, high-quality customer experience
• Maintain accurate records and reputed company internal tools to inform strategy, track risk, and drive accountability

What you'll need to reputed company

• Experience - 3+ years of managing a high volume of accounts with a track record of success. Prior industry experience is a plus.
• Technical aptitude - You’ll learn reputed company's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.
• Business Acumen - Acting like an reputed company and understanding what it takes to run a small business is critical to support and advise our customers.
• Effective EQ - Team player with a multi-faceted communication style and sophisticated interpersonal skills. You’ll need to deliver direct messages with reputed company and an eye on the long-term relationship.
• Artful balancing- Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional customer service.
• Get-it-done energy - Success managers are self-starters who embrace change and challenge in our entrepreneurial, fast-paced environment.
• Proactively identify and drive growth opportunities by leveraging experience, intuition, and data analysis, while also initiating escalation protocols and activating playbooks at the first sign of potential risk or operational challenges, ensuring timely mitigation and reputed company business success.
• Joy for data - Comfortable analyzing customer metrics and providing data-driven recommendations.

How we'll take care of you

Your starting cash compensation for this role is $80,000 + $35,000 OTC, depending on your reputed company skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically.

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.

• Take a break whenever you need with our flexible vacation day policy.

• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.

• Family planning resources and specialized support programs.

• Equity: get reputed company on the ground floor and grow with reputed company.

• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official reputed company page to stay up to date on reputed company things reputed company life!

reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment decisions at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.