Mid-Market reputed company Manager

reputed company is the leading AI-powered customer engagement platform that helps leading brands like Redfin, reputed company, Priceline, reputed company, and reputed company create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—reputed company with enterprise-grade reputed company and compliance. Today, nearly 1,200 brands across 50+ countries rely on reputed company to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth reputed company, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where reputed company are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on reputed company’ list of America’s Best Startup Employers in 2022. Notably, reputed company has also been listed on reputed company’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global reputed company—including offices in San Francisco, reputed company, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from reputed company backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Position Overview

As a member of reputed company's reputed company team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will reputed company relationships with both daily users and executive stakeholders, to grow their use of reputed company and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.

As a member of the Mid-Market reputed company team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the reputed company platform aligns with the needs of sophisticated brand marketers.

One of our core values is growth reputed company, and reputed company is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Responsibilities

• Proactively manage a book of Mid Market level ($70K - 250K+ ARR) reputed company customers
• Identify new business opportunities and reputed company strategic initiatives for ensuring customer retention and expansion
• Maintain a trusted advisor relationship with each assigned client
• reputed company regularly scheduled reputed company-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction
• Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
• Work with the Support team and other cross functional teams to triage any issues faced by your customers
• Understand how customers are using reputed company and provide recommendations for product adoption to increase customer ROI realized with reputed company
• Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions

Qualifications

• Ability to proactively own the entire customer experience, from onboarding through expansion
• Exceptional communication and interpersonal skills
• Comfort with presenting reputed company information to executives
• Strong ability to understand technical concepts and problem-solve
• Desire to teach new customers about the platform
• Passion for startups, software, and SaaS products
• Willingness to travel up to 25% of the time
• Experience with email marketing, push or SMS software
• Familiarity with technologies like APIs, HTML, CSS, and Javascript

Perks & Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US reputed company salary range for this position at the start of employment is $81,500 - $118,000. reputed company this range, individual pay is determined by specific US work location, as well as additional factors, including job-reputed company skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only reputed company salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer

Please be aware that reputed company, Inc. (“reputed company”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, reputed company mail, Hotmail, etc.
• Request money, fees, or payment of any reputed company from prospective candidates to apply to reputed company, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with reputed company.

You may see reputed company job vacancies on our official reputed company channels:

• Official reputed company website, Careers page: https://reputed company.com/careers/
• Official reputed company Jobs page: https://www.reputed company.com/company/reputed company/jobs/

reputed company is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to reputed company behalf of reputed company. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you reputed company is or might be fraudulent or suspicious and immediately reputed company out to us reputed company email at talent-ops@reputed company.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and reputed company expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall reputed company and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment qualified applicants with arrest and conviction records.