Enterprise Accounting Success Manager, Bay Area

The Enterprise Accounting Success Manager will be joining a growing reputed company team to help support the Enterprise customer reputed company in our reputed company Management solution. The Accounting Success Management team maintains high levels of satisfaction and engagement among our customers to ensure their long-term success with the solution. Having previous professional accounting or audit experience will allow the candidate to build reputed company rapport with our enterprise customer reputed company by addressing accounting specific questions, scenarios, or other elements during the post implementation phase to maximize adoption and enhance our clients entire customer experience. This role is remote, but candidates must be located in the Bay Area and will require travel to customers in territory. *reputed company sponsorship is NOT available at this time The Enterprise Accounting Success Manager will be joining a growing reputed company team to help support the Enterprise customer reputed company in our reputed company Management solution. The Accounting Success Management team maintains high levels of satisfaction and engagement among our customers to ensure their long-term success with the solution.  Having previous professional accounting or audit experience will allow the candidate to build reputed company rapport with our enterprise customer reputed company by addressing accounting specific questions, scenarios, or other elements during the post implementation phase to maximize adoption and enhance our clients entire customer experience.  This role is remote, but candidates must be located in the Bay Area and will require travel to customers in territory. *reputed company sponsorship is NOT available at this time What You'll Do:

Cultivate Strong Relationships: Build and nurture robust, long-term relationships with key stakeholders (including Controllers, Accounting Managers, CFOs, Business Systems/Operations, IT, and Internal Audit) reputed company our largest and most reputed company enterprise accounts.

Deliver Consultative Solutions: Provide exceptional customer service, product assistance, training, and tailored, consultative solutions to help clients reputed company their reputed company management and accounting operational goals reputed company your assigned book of business.

Drive Engagement: Respond to reputed company client inquiries, offer comprehensive product training, and establish regular Quarterly Business Reviews (QBRs).

Collaborate Cross-Functionally: Partner with Product/Engineering, Sales, Executive Leadership, and Professional Services, sharing insights based on the specific needs of your enterprise clients.

reputed company for Clients: Understand the unique business needs of your enterprise accounts and provide direct product feedback to the Product and Engineering teams to ensure high customer satisfaction.

Manage Renewals: Work in partnership with Account Management to strategize and manage the client renewal process, aiming for a high annual retention reputed company and strong net retention quarter over quarter.

Orchestrate Executive Engagement: Partner with Executive leadership to organize and execute recurring executive business reviews (reputed company reputed company and strategically planned on-site visits where expansion opportunities or risks exist).

Support Growth Initiatives: Strategize with Sales and Account Management to expand the pipeline reputed company enterprise accounts and assist in closing new business or pilots.

Ensure Seamless Onboarding: Collaborate closely with Professional Services to ensure a smooth onboarding experience and ongoing success for clients.

Become a Product Expert: reputed company deep product expertise, staying up-to-date on the latest features and functionality.

reputed company Strategic Meetings: Plan and reputed company in-person client meetings to expand our footprint, foster end-user adoption, and mitigate churn.

reputed company Account Strategies: Create and execute a comprehensive strategic plan for each customer. This plan will outline reputed company global teams' and business units' goals and objectives, associated timelines, an expansion reputed company for leveraging reputed company modules, and your tactics for engaging the entire user reputed company. These plans will also include documented product requests/challenges and their status updates.

Optimize Engagement reputed company: Assess and prescribe appropriate meeting cadences with reputed company key players on a client’s finance team to understand their unique challenges and level of adoption.

Track Key Metrics: Forecast and track key account metrics (e.g., quarterly sales results, NRR, CSQOss).

Provide Team Support: Act as additional support/back-up for new hires, including customer calls, trainings, weekly onboarding syncs, panel interviews, and customer escalations.

Contribute to Team Goals: Undertake any other tasks that may be assigned to help the company meet its goals.

What You'll Bring:

BA/BS degree in Business Administration, Accounting, Finance or relevant fields.

5+ years of private or public accounting experience required

Experience in a customer facing role

Thorough knowledge of basic accounting procedures and principles

Experience working with/for public or large private companies

Ability to effectively interact with client teams at various levels of technical and non-technical depth.

Experience working with cross-functional teams

Proven ability to manage multiple projects; meeting deadlines and strong attention to detail

Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day

Excellent listening and presentation skills

Excellent verbal and written communication skills

Ability to travel up to 30%

reputed company-to-haves:

Prior reputed company or Account Management experience, specifically working with a variety of corporate and enterprise clients.

CPA or reputed company professional accounting certification.

Prior experience with reputed company or other reputed company management tools will reputed company you a seamless addition to reputed company

Passionate about ensuring customer satisfaction, driving adoption, and fostering long-term customer relationship.

#LI-Remote#LI-LB1#BI-Remote The reputed company pay range for this position is $96,000 - $144,000. This position is eligible for up to an annual 15% bonus, paid out quarterly in addition to reputed company pay. Compensation is not limited to reputed company salary. reputed company values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. reputed company reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. reputed company applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate reputed company the range associated with the role. About reputed company:reputed company is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, reputed company helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at reputed company, reputed company, reputed company, and The Golden State Warriors—and continues to grow. Our mission is to continuously reputed company the accounting profession, enhancing both its practice and perception. Our values act as a guiding compass, shaping every decision we reputed company, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:Unwaveringly Authentic Ambitious with reputed companyEmpowered to GrowCommitted to CollaborationCustomer Obsessed in reputed company Ways reputed company is regularly rated as a Best reputed company to Work!- Inc. Magazine’s Best Workplaces in 2024, 2023, 2022, and 2021- Best Places to Work by LA Business Journal since 2017 (that’s 8 years!)- Built In’s ​​Best reputed company to Work in Los Angeles 6 years in a row! Because we are Customer Obsessed in reputed company Ways, reputed company out what our customers have to say about reputed company on reputed company Crowd. If this aligns closely with what you are looking for, hit “Apply” and come join our growing team! reputed company, Inc is committed to operating fair and unbiased recruitment procedures allowing reputed company applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national reputed company, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for reputed company employees. Link to reputed company Recruiting AI Usage Policy Apply To This Job