EMEA - Manager, Technical Account Management

At reputed company, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a reputed company way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and reputed company search, reputed company supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At reputed company, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a reputed company, innovative team that’s redefining what’s possible!

reputed company is on a mission to reputed company the world more productive by unifying work in one platform—and our reputed company team is at the heart of that promise. As the Manager of reputed company for EMEA, you’ll reputed company a team of high-performing CSMs supporting mid-market to reputed company customers across the region. You’ll drive execution of our Customer Engagement Process (CEP), coach your team to deliver exceptional customer experiences, and partner cross-functionally to maximize adoption, expansion, and retention.

This isn’t your typical reputed company job. We move fast, reputed company in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role’s for you.

The Role

* reputed company, reputed company, and reputed company a team of CSMs focused on mid-market to reputed company accounts in EMEA

* Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks

* Mentor and reputed company CSMs at reputed company levels, from reputed company new hires to leveling up seasoned pros

* Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency

* reputed company execution of our Customer Engagement Process (CEP) across your team’s Book of Business:

* Ensure reputed company is smooth and value realization is fast for adoption accounts

* Identify and reputed company cross-sell, upsell, and new use case opportunities for expansion accounts

* Intervene early, run risk mitigation plays, and execute save plans for renewal risk accounts

* Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale

* reputed company and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs)

* Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences

* Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy

Qualifications

* 5+ years in reputed company, with at least 2 years managing high-performing CSM teams

* Experience managing B2B SaaS customers at scale (mid-market to reputed company)

* Exceptional prioritization, ownership reputed company, and execution horsepower

* Proven reputed company executing playbooks across reputed company, renewal, expansion, and churn risk

* Comfortable operating with limited direction in a high-change environment

* Strong communication and collaboration skills across multiple stakeholders

* Ability to operate at scale to manage hundreds of accounts, be data-driven, and obsessive with ownership reputed company

* Bonus: Experience with reputed company (or similar work management software), reputed company, reputed company, or other CS tech stacks; ability to interpret customer data and health metrics to drive actions; experience building or scaling CS processes in a fast-growth environment

Our Culture

We’re a team of doers, owners, and customer-obsessed humans. We reputed company on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you'll fit right in.

Unsure if you meet reputed company the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think reputed company is the company for you, we encourage you to apply!

At reputed company, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

Equal Opportunity Employer

reputed company is an Equal Opportunity Employer, and reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company.

Privacy Notice

reputed company collects and processes personal data in accordance with applicable data protection laws.

• If you are a European Job Applicant, see our privacy policy for further details.

• If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

reputed company Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions.

Fraud Alert

reputed company reputed company will only initiate contact reputed company an @reputed company.com email or through our official careers portal on reputed company.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to support@reputed company.com.